UX Design & Research

Introduction
AIOps for IBM Z® is a powerful technology approach that combines automation with artificial intelligence (AI) and machine learning algorithms. Tailored specifically to streamline mainframe systems management and operations it uses automation to detect and analyze events and anomalies within complex IT environments.

It is crucial for companies facing the challenges of intricate IT environments as it streamlines operations and enables quick issue resolution. By swiftly identifying potential issues isolating problems analyzing root causes and expediting issue resolution AIOps for IBM Z allows teams to focus more effectively on driving business outcomes.

https://www.ibm.com/z/aiops

Your Role and Responsibilities
As IBM Z Designers you are part of a community of innovators creators and design thinkers. Our systems power the world’s most important industries and our clients are the architects of the future. Transforming our business to deliver on that future is at the heart of our Design mission.
Join us as we continue innovating across enterprise Z products to provide our clients with solutions that power their mission. We’re looking for a well-rounded Design Researcher to join the AIOps on IBM Z Team. In this role you will be responsible for shaping user research and design strategy to create the best experience for automating and simplifying storage management tasks.
You’ll work directly with a cross-functional team to tackle complex business challenges alongside other creators and strategists. You have a passion to learn more about our technology stack to improve the client experience. You are a systematic thinker able to see the big picture but also enjoy diving deep into important details.
Your Role and Responsibilities

• Deep understanding of user-centred design methods and standard processes
• Demonstrated desire to continually improve on processes
• The ability to thrive in a fast-paced collaborative agile environment while producing great design work on tight deadlines
• The ability to explore ideas persuade others and build consensus on fast-moving projects with varying degrees of ambiguity
• Self-motivation; ability to produce results both independently and as part of a team
• Strong communication and active listening skills with an ability to build and develop close trusting relationships
• Experience using multiple approaches including analytics and user research to drive decisions and develop product iterations
• Ability to distil and reframe problems then define a framework for resolution generating clear elegant solutions for complex challenges
• Systems thinking; ability to step back and see a project’s larger ecosystem with a focus on solutions that improve not just one feature but the entire user flow
• Demonstrated behaviours attitudes actions and judgments that inspire employees to follow and other leaders to trust

Research Responsibilities

• Independently lead research sessions and planning.
• Challenge reframe and refocus research requests.
• Assist in the recruitment of sponsor users.
• Plan and execute research activities.
• Establish new relationships with customers and users
• Conduct analysis and synthesis of research activities; tailor playbacks for different audiences.
• Actively develop and maintain personas and archetypes.
• Help designers shape scenarios and user flows through insights of generative research
• Translate business requirements into research goals and conduct research using qualitative and quantitative methods to develop actionable insights that drive both strategic and tactical decision-making
• Communicate findings as actionable artifacts such as user personas empathy maps scenarios and journeys mental models market analysis and much more.

Required Technical and Professional Expertise
Required Technical and Professional Expertise with relevant experience of 10-20 years:

• 10+ years professional experience in product design with a focus on both User Research & User Experience Design.
• Bachelor’s degree in design Human-Computer Interaction or equivalent certification

In-depth knowledge and experience within a relevant design discipline (User Research User-Experience Design Visual Design Interaction Design)

• Expertise in design thinking/human-centered design
• Expertise in design thinking/human-centered designStrong interest in complex technical systems
• Strong written and verbal communication skills (i.e. storytelling and documentation)
• Experience using agile principles towards the delivery of product
• Develop mid-level literacy in Artifical Intelligence (AI)
• Proficiency with design and research tools such as Figma Adobe Suite Mural Airtable Keynote research survey tools and other design software

Preferred Technical and Professional Expertise

• Candidates having Systems exposure and especially with IBM Z/Mainframe Systems are preferred