UX Design Strategist, VP - HR Experience

Job Description
The Human Resources function at JPMorgan Chase is shifting to a product-focused way of working. We want to delight our customers with frictionless, personalized Human Resources experiences across moments that matter. We're seeking for someone that combines strategy and design, utilizing qualitative and quantitative data to create practical, creative, and effective user experiences. Leveraging existing and helping to build new digital capabilities across multiple platforms.
As a design strategist, you will work collaboratively with other Experience Designers, Researchers, Content, and Stakeholders to solve complex problems in change management, design systems, user experience and more. You will have a holistic view that enables you to understand both macro and micro experiences, utilizing qualitative and quantitative data to help create a fully integrated, seamless, omni-channel user-centric experience across HR customer journeys. We are seeking an individual who can collaborate with all levels of the organization to create and deliver user-centered strategies to continuously improve the end-to-end experiences we deliver across our products.
Job Responsibilities

• Comfortable navigating ambiguity and able to conceive ideas at an early stage of development
• Think at a systems level and envision strategies that leverage context and trends
• Design and facilitate group workshops and design exercises
• Create sophisticated design language that includes illustration, image, typography, color, motion, and interaction
• Strong experience creating and implementing design thinking frameworks
• Systems Thinking: Make sense of complex systems by mapping journeys and connections between data points
• Build excellent partnerships with Product Management, Technology, Data & Analytics, Listening and others to deliver excellent customer experiences and measure impact

Required Qualifications, Capabilities, and Skills

• Minimum of 5+ years of experience working as a user experience professional
• Bachelor's degree in design, business, or human behavior
• Strong experience creating and implementing design thinking frameworks
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced, high-growth environment
• Experience with user-centered design practices, methods and tools
• Experience generating user-friendly reports with strategic thinking and visuals

Preferred Qualifications, Capabilities, and Skills

• Complex industry experience in fintech, insurtech, or healthtech
• Ideation: Generate novel ideas through lateral thinking and rigorously evaluate designs for feasibility and impact
• Inspire teams by being a leader and advocate for design
• You take pride in being a relationship builder, negotiator and problem solver.
• Ability to thrive in an ambiguous and fast-paced environment while being flexible
• Able to handle rapidly changing scenarios and make tough trade off decisions

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.