UX Designer - Partner Portal

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This is a role within Chamberlain Group's Channel Strategy & Operations group to provide UX and creative design for our Partner Portal as well as other partner initiatives and communications. A successful incumbent is expected to work cross-functionally with the Sales, Marketing, and IT organizations in additional to maintaining a strong working relationship with our newly created Experience Design team consisting of Product Designers, Industrial Designers and Researchers and support design activities that will drive incredible experiences. Requires Minimum of four (4) years of job-related experience with a Bachelor's degree strongly preferred; or minimum of six (6) years of job-related experience without a Bachelor's degree and a minimum of a Bachelor's Degree in Design, Graphic Design, Human-Computer Interaction, or related field plus 4+ years of experience in User Experience or UI Design.
Essential Duties

• Develop deep customer knowledge and empathy to drive user experience design efforts and leverage customer insights, data, and trends to make sound design decisions
• Work with product owners and research team to test concepts with target users to drive the creation of original, engaging visual assets across various channels, including website content, presentations and promotional materials, emails, digital display banners, advertising and collateral
• Lead creative reviews and develop recommendations based on agreed upon creative strategy and design brief
• Ensure all work meets brand standards and continuously push the evolution of the brands driven by the strategic vision of the company
• Work with a cross-functional team to support continuous product discovery and delivery with multiple UI/UX design activities including research, iterative prototyping, and design documentation
• Support user-story development and translate actionable insights to the product teams
• Drive the human-centered design process and apply it to key business initiatives
• Focus on advancing our Partner Portal experience across mobile and web platforms considering both renovation and innovation opportunities
• Drive both UX and/or UI design initiatives based on business priorities and design team objectives making sure project scope and deadlines are met
• Protect Chamberlain Group's reputation by keeping information confidential

Minimum Qualifications
Education/Certifications:

• Bachelor's Degree in Design, Graphic Design, Human-Computer Interaction, or related field plus 4+ years of experience in User Experience or UI Design
• 2 additional years of experience in lieu of degree

Experience:

• Minimum of four (4) years of job-related experience with a Bachelor's degree strongly preferred; or minimum of six (6) years of job-related experience without a Bachelor's degree

Knowledge, Skills, and Abilities:

• Portfolio of work that showcases design process, skillsets, and past-projects
• Knowledge of best-practices in UX research and usability testing
• Proficiency with industry-standard design, wireframing, prototyping, documentation, and presentation tools (Figma, Adobe Creative Suite, Overflow, Zeplin, Keynote, PowerPoint, Excel, Word, Jira, Confluence, Teams, Slack).

Other:

• Ability to travel 15% - domestically and internationally

Preferred Qualifications
Education/Certifications:
Experience:

• Portfolio of work that showcases design process and demonstrates involvement with multiple successful product launches
• UX work on ecommerce or B2B platforms

Knowledge, Skills, and Abilities:

• Ability to lead product teams through UX process including discovery research, journey-mapping, product testing, and usability testing
• Track forward-thinking insights on the latest design trends and industry best-practices
• Illustration, motion and animation
• UX writing

#LI-Hybrid
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.