UX Designer & Researcher

As a UX Designer & Researcher you will:

• Collaborate in various areas such as product design, user experience, and research at Starburst including our SaaS product Starburst Galaxy, and our enterprise product Starburst Enterprise Platform
• Deep dive with Starburst stakeholders, current users, and potential users to understand the value, needs, behaviors and mental models; define and maintain user personas, journey and experience maps, and user stories research practice
• Ideate and lead internal sessions to develop user-focused solutions for functionality requests, user pain points, and new feature ideas
• Develop wireframes, prototypes, and high fidelity designs for user interfaces
• Learn the market, customers, and competitive landscape
• Contribute to a central design system for reference by the Product and Engineering teams
• Maintain a central research repository for reference by the Product and Engineering teams
• Work with teams globally across multiple time zones and operate in an iterative development environment
• Opportunity for growth and expansion of skillset under the leadership of senior designers

Some of the things we look for:

• 3-5 years experience in user experience, product design, and research
• Degree in User Experience, HCI, or related field
• Strong UX skills including UX strategy, IA, wireframing, and research
• Strong UI and visual design skills, experience with design and prototyping tools (including Figma)
• Experience in ideation, design thinking, or design sprint-type review sessions with stakeholders and internal teams
• Proficiency in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery
• Experience leading research activities and timeframes, including when to initiate different types of research by conducting customer interviews, usability tests, and surveys
• Experience presenting or otherwise communicating research findings and analyses, with ability to explain rationale and conclusions, in creative and impactful ways
• Excellent verbal and written communication
• The ability to work independently in a remote capacity, as well as within a team environment
• An online portfolio of recent work

Preferred Experience

• Product design and research experience with SaaS products
• Experience utilizing analytics data in user research
• Experience with A/B testing (setup, tracking, analysis)
• Experience researching where the buyer is not always the user

Bonus Experience

• Knowledge of Open Source
• Knowledge of AWS, Azure, and GCP
• Experience with technical documentation and working with Documentation, Marketing, and Engineering teams.
• Domain knowledge of data warehousing, data lakes, and big data technologies