UX Research Operations Coordinator / Senior UX Research Operations Coordinator

Our entire handbook is public. You can find the details of our vision & direction, check out how we structure our R&D teams, and understand how our UX team operates.

The goal of UX research at GitLab is to connect with GitLab users and gather insight into their behaviors, motivations, and goals. We use these insights to inform and strengthen product and design decisions.

You will join our 3 person ReOps team and manage participant recruitment for UX research studies, evangelise UX Research at GitLab, and develop and improve research operations processes that enable our research efforts to succeed and deliver impact efficiently.

• Manage all aspects of participant recruitment for user experience research studies, including but not limited to: recruiting from multiple sources, outreach, screening, scheduling, participation agreements, privacy, and incentives management.
• Identify team needs and gaps. Continuously examine, experiment, and measure improvements to our research operations and processes.
• Grow, foster, and administer new participant panels, along with our existing panel, GitLab First Look.
• Proactively and routinely use social media to showcase UX Research insights and solutions to the wider GitLab community.
• Maintain UX research operations handbook documentation with accurate, standardized, and transparent processes and procedures.
• Collaborate with Product Designers, Product Managers, and UX Researchers to effectively understand their research recruitment needs and to drive their requests to successful completion.
• Manage relationships with third-party providers, such as recruitment platforms, digital rewards solutions, etc.

• You bring experience in a UX research operations role or a related coordination position within a research environment.
• You want to grow your career in UX Research Operations at GitLab. This role does not offer a path to a UX Researcher position.
• You've got exquisite organizational skills. Regularly managing multiple research operations projects at a time will be no issue for you.
• Your written and verbal communication skills allow you to effectively communicate with internal stakeholders and external participants.
• You're excitied by the prospect of improving our research operations processes and your prior experiences developing processes for research teams will set you up for success.
• Our values of Collaboration, Results, Efficiency, Diversity, Iteration, and Transparency resonate with you.
• You'll thrive in an environment where self-learning and self-service are encouraged and instilled as a part of our culture.

The culture at GitLab is something we're incredibly proud of. You'll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

Some of the benefits you'll be entitled to vary by the region or country you're in. However, all GitLab team members are fully remote and you can work incredibly flexible hours enabled by our asynchronous approach to communication. We'll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab employees across the world. We don't count the number of days you take off in a year, too.

The hiring process for this UX Research Operations Coordinator position typically follows five stages including a case study presentation. The details of this process are documented in our job family page. Our compensation calculator will be shared with candidates selected for interviews.