UX Research Ops Specialist

Job Title: UX Research Ops Specialist

Location: Remote US

WHY YOU’LL LOVE SALESLOFT:

Put Customers First.  Team Over Self.  Focus on Results.  Bias Towards Action.  Glass Half Full. 

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.   

SalesLoft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on SalesLoft’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world.  As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.   

We’re redefining an age-old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling.  We’re fast-paced, innovative, and collaborative.  We pursue excellence in everything and have a lot of fun along the way.  Come join us!

Check us out on Glassdoor and see what people LOVE about working for SalesLoft! 

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.  

At SalesLoft, our UX Research Operations Specialist is pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing Product Experience team of UX Researchers, Product Analysts, and Product Operations Analysts. 

On a day-to-day basis, you will be responsible for coordinating and recruiting for user focussed interviews and supporting the team in operations activities aimed at helping the team be effective and efficient. Specifically, you will:

• Recruit research participants based on requests from researchers, designers and product managers.
• Assess and monitor operational activities for ways the team could improve efficiency and effectiveness.
• Manage Research team tools and licenses with third party vendors  
• Work collaboratively with the Product department on receiving and tracking new research project requests.
• Assist in organizing larger team meetings and supporting with workshops
• Act as a communications champion for the customer and the research team to the wider Product organization

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, the User Experience Research Operations Specialist is key for mobilizing us to create and build the products that our sellers love. You’ll partner with Product Management, Operations, Design and Analytics to facilitate strong relationships across our product organization.  You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a User Experience (UX) Research Operations Specialist to join our UX/Design team to contribute to effective working practices across our team. In this role, you will be coordinating research studies, be on the front lines of enabling a strong research team, and be an active research participant in a highly-collaborative and energetic environment.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a UX Research Operations Specialist is the career path for you!

THE TEAM:

Our product experience team is comprised of seasoned and up-and-coming UX researchers, product analysts, and product operations analysts who work together towards SalesLoft’s vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

The Product Experience team is also the epitome of our core values:  Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• Demonstration of project management and very strong organizational skills. Ability to plan your work executing against deadlines and manage multiple projects at once.
• Interface directly with customers via written communication, as well as in customer interviews.
• Ability to initiate and drive projects autonomously as well as collaborate with cross functional groups when needed. Champion ways to maximize the efficiency in an agile process.
• A strong communicator, in both written and verbal formats  
• Previous startup experience is a huge plus and experience of using tools such as Jira, Confluence, Figma. 

WITHIN ONE MONTH, YOU’LL:

• Attend SalesLoft’s New Hire Orientation, where you will learn our SalesLoft story and understand what makes our “Lofters” unique 
• Begin 1:1’s with your manager, meet & shadow current members of the Product Experience team, and delve into the day in the life of a UX Research Coordinator at SalesLoft.
• Support the UX Research team, working closely with researchers to learn how to recruit customers for studies.
• Learn and understand the UX Research team’s process and methods. 
• Meet key partners in Product Design, Product Management, and Engineering, etc. - they will be key relationships as you collaborate on future research initiatives.
• Learn and understand our development process for feature releases, inter-team communication, and agile processes. Offer solutions on continuing to integrate UX research into the development process.

WITHIN THREE MONTHS, YOU’LL:

• Collaborate with UX Researchers and own the recruitment of customers for studies.
• Propose improvements to the recruitment process to improve access to customers and prospects 
• Learn tools and systems in use by the User Research team  
• Partner with UX Researchers to collect customer feedback and assist in translating them into major themes that reflect our customer’s perception of the SalesLoft brand.
• Suggesting key operations activities to improve efficiency and team impact   
• Assist with all initiatives managing the customer feedback stream for UX-related items.
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them. 

WITHIN SIX MONTHS, YOU’LL:

• Champion the research recruitment process.
• Become a communications ambassador for users needs and the research team.
• Lead the team on improving operational activities and managing a roadmap of activities.. 
• Collaborate with the Product team to gather most important user research projects.
• Continue to focus on your OKRs.

WITHIN TWELVE MONTHS, YOU’LL:

• Innovate on our operations process improvements that enhance the impact of the UX Research team as the voice of the customer. 
• Manage and lead recruitment activities for user research projects.
• Build strong relationships across the Product organization and be a strong team advocate and communications ambassador.

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

 WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care.
• You will work with an amazing team you can learn from and teach.
• You will experience joining a high-growth/high-traction organization.
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas.
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives.
• We have a vibrant, open office that utilizes modern technology.
• You will grow more here than you would anywhere else, that is a promise.

SalesLoft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.