UX Research Team Manager

Job Description

A hybrid work model requires 3 days a week in the office.

We are looking for people who:

• Are experts in UX Research (qualitative, quantitative, mixed)

• Have experience in leading a UX research team (+2 years)

• Can manage their own work and coordinate team members’ tasks based on the company’s priorities

• Know how to set priorities for the team based on the company’s strategy and KPIs

• Are eager to help and support others in their tasks

• Care about people’s development, inspire them to action, share knowledge, find new solutions

• Are used to working in changing environments and adjusting their work and the team to the new challenges

• Are team players - demonstrate flexibility when faced with the larger team’s challenges

• Can identify problems and find solutions

• Think about Customer, Merchant and Delivery Experience broadly - as a sum of many elements, eg. like how the product works, how it communicates with users, what is customer support like, what the dependencies with other products are, etc.

• Use various resources to understand the problem from different perspectives

• Have excellent communication skills - can tell user stories based on research findings, both during meetings with top stakeholders and in writing

• Communicate well in English, both speaking and writing (at least B2)

What we offer

• Working in a team you can always count on — we have on board top-class specialists and experts in their areas of expertise

• A high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things

• Hackathons, team tourism, training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)

• Well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)

• Annual bonus (depending on your annual assessment and the company's results)

• Long term discretionary incentive plan based on Allegro.eu shares

• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)

• English classes that we pay for related to the specific nature of your job

• 16" or 14" MacBook Pro or a corresponding Dell with Windows (if you don’t like Macs) and other gadgets that you may need

Your main responsibilities

• You will lead the work of one of the UX Research Teams in the Delivery Experience Area (DEX)

• You will be responsible for planning research studies in the product development process - from strategy to monitoring and optimization

• You ensure that the experience is crafted to align with both user perspective and business goals

• Based on the plans in the area you will set operational tasks and priorities for your team. You will supervise the team’s work in order to fulfill the research roadmap

• You ensure that recommendations from research studies are targeted to key stakeholders and have impact on products/services

• You will work closely with various departments, including product, engineering and marketing to ensure the user experience meets or exceeds user expectations

• You will be responsible for observing and reporting UX metric changes for your area

• You will be responsible for maintaining and improving processes in the UX Research Community

• You will set and monitor the individual development of your subordinates

• You will have an impact on UX research development in Allegro (e.g. you will be part of the Hiring Squad in the recruitment process, improve the research method portfolio, create UX metrics, etc.)

Why is it worth working with us

• Allegro is a mature organization with a high understanding of UX Research importance where decisions are made based on facts and knowledge about customers and merchants

• We are one of the biggest (or even the biggest) UX Research team in Poland (A team of 35 specialist group into 5 teams - we are looking for a leader of one of them)

• We have diverse skills and experiences - we share knowledge and help each other

• On a daily basis, we work with stakeholders from different units, and our research challenges are never the same 

• We value creative ideas and experiment a lot

• We focus on the constant development of the whole team and individual team members as well

This may also be of interest to you

Allegro Tech Podcast → https://podcast.allegro.tech/ and there the episode about research in Allegro (PL only)

Our UX Research Confetti conference, and the speech about research in Allegro (PL only)

Booklet → https://jobs.allegro.eu/job-areas/tech-data/ 

Send in your CV and see why it is #dobrzetubyć (#goodtobehere)