UX Researcher

We are looking for a User Researcher to help define and drive the future of our products and in doing so transform the healthcare experience for all. You will reveal what our users need from our products by conducting research, working with cross-functional teams as a partner and consultant, and evangelize design thinking best practices across the company.

• Conduct primary and secondary user research.
• Conduct and evaluate quantitative and qualitative research.
• Perform market and ethnographic research
• Perform benchmark and ad hoc usability studies
• Work closely with cross-functional teams to identify and evaluate research opportunities
• Coach and mentor the cross-functional teams on research best practices
• Help plan and facilitate design sprints across the organization
• Own personas across the organization ensuring they are accurate and up to date on current user needs
• Evangelize design thinking and education across the organization

• 2+ years of user research experience
• Ability to quickly and effectively share research results
• Ability to perform generative and evaluative research-related tasks including research planning, conducting and summarizing research
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Experience with remote testing tools
• Experience facilitating design sprints a plus
• Strong command of design thinking tools and techniques
• Bachelor’s or MS in a human behavior-related field (or equivalent and demonstrable work experience)
• Entrepreneurial with an unrelenting drive to succeed and win, a sense of urgency, and passion for the work
• Must be innately customer oriented and connect with our purpose of helping independent practices
• All-around good teammate who is cooperative, approachable, and dedicated to helping others succeed
• Proven ability to think creatively and drive innovation in the market and within our company
• Committed to becoming an enthusiastic ambassador of our unique and positive corporate culture

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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