UX Researcher

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About the UX Research team

Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful. We work in agile and embedded model, working very closely with product and design teams to implement our insights.

What You’ll Be Doing

• Identify research opportunities with product managers, product designers, content designers, and/or data analysts

• Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting

• Contribute towards building research panels and continuous user feedback loop.

• Conduct thorough research to analyze competitors and identify emerging industry trends, which will help inform product strategy and design decisions.

• Provide support for larger, more complex research projects led by senior researchers.

What We Look For In You

• Bachelor’s degree in a relevant field (Human-Computer Interaction, Psychology, Sociology, Anthropology, Design or a related discipline).

• 0-3 years of experience in UX research or related roles (internships, case studies and academic research experience welcome).

• Familiarity with common UX research methods (user interviews, surveys, usability testing, card sorting, diary studies, etc.).

• Ability to proactively contribute to projects, seek out new knowledge and embrace feedback.

• Strong English communication skills, both written and verbal.

• Knowledge and interest in the blockchain and fintech industry

Nice to Haves

• Relevant experience, preferably with a renowned technology or product or fintech company.

• Fluency in Mandarin and/or another language

Perks & Benefits

• Competitive total compensation package

• L&D programs and Education subsidy for employees' growth and development

• Various team building programs and company events

• Wellness and meal allowances

• Comprehensive healthcare schemes for employees and dependants

• More that we love to tell you along the process!