UX Researcher

Working at Adaptavist

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Some of our global benefits include;

- Unlimited Holiday

- Pension matching up to 5%

- Employee assistance programme

- Udemy Online Learning

- Volunteer Days

- Flexible working hours

- Enhanced Maternity and Paternity Leave

- Season ticket loan

- Eye Care Vouchers

- Life Assurance

- Income Protection Scheme

- Private Medical with Bupa

- Bring your dog to work

- Adaptavist Rewards

About the team

The Venue DevOps core team is an eager bunch of individuals coming together to build awesome solutions as part of the Venue platform. We span the gamut from highly technical developers to visionaries trying to predict the next big thing.

Our members are based in the USA, Canada and the UK, and we're now looking for our latest hire to join us remotely in the UK. We're constantly looking to evolve our product and striving to provide a platform for each other so we're able to do our best work day in, day out. We pride ourselves on being a technically strong, supportive and friendly semi-autonomous team.

About the role

As a UX Researcher on our team, you'll be responsible for conducting both generative and evaluative research, from initial ideation to delivering actionable insights. Your primary goal will be to champion customer-centricity, showcasing the value of UX Research throughout the organisation by generating insights that drive product development and ensuring stakeholders easily perceive the value of research activities.

Whether you're an experienced research practitioner looking to take the next step in your career, an agency-side professional eager to lead projects from conception to delivery, or a client-side expert seeking a new challenge, we invite you to join us on this journey.

What you'll be doing

Promoting customer-centricity within Adaptavist

- Champion UX Research by demonstrating its power through practical application.

- Deliver research insights persuasively to prioritise user success in product decisions.

- Implement knowledge and expertise in UX Research for consistent, high-quality results.

- Contribute to building and maintaining a centralised customer knowledge base for optimised research

value.

Become the expert on customers and their needs

- Develop customer understanding through research.

- Drive product development with this knowledge, including discovery, validation, and refinement of features and ideas.

- Provide insightful analysis of customer needs, leading to commercially viable opportunities.

- Effectively communicate customer understanding within Venue.sh and the broader Adaptavist Group, engaging all levels of the organisation.

Help develop the research agenda

- Foster relationships with teams to grasp their strategic and tactical priorities, aligning them with customer needs.

- Identify opportunities to maximise the power of research and its value across the Adaptavist group.

- Ensure that research projects are delivered on time and within budget.

What we're looking for

- A research practitioner, either in UX or with a deep understanding of using customer-centric research in innovation or new proposition development. 

- Demonstrated ability to work in cross-functional teams, guiding them on effective research practices.

- Openness to learning new methods and improving skills.

- Capability to instil a culture of continuous research and customer-centricity within teams.

- Ability to inspire teams to deliver research inputs to the required standards (e.g. stimulus, prototypes etc.)

- Experience in communicating and influencing stakeholders, particularly UX designers, Marketing, Engineering, and Product Managers.

#LI-CH1

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!