Job Description
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You Should Have or You Will:
- 3-5+ years of demonstrable experience in product research or user experience (UX) research
- Hands-on experience with a range of qualitative and quantitative research methods (moderated and unmoderated; generative and evaluative)
- Ability to translate compelling research findings into actionable recommendations that will influence product strategy and roadmaps through customer advocacy
- Ability to define key research questions and objectives, identify appropriate methods, execute studies, and synthesize findings
- Excellent communication skills with a proven track record of successful partnerships with product managers, designers, data analysts, engineers, and other business partners
- Comfort with ambiguity in a fast-paced environment, and the ability to prioritize and solve problems that will have the most impact on our customers
Nice to Haves:
- Experience researching small businesses or business owners, and/or conducting research around small business operations, finances, or tools
- Experience scaling research practices across an organization that enables others to conduct their own research and make customer-centric decisions
- Experience with research recruiting and coordination
- Experience creating new or extending research tools and artifacts (e.g. customer archetypes and personas, user journey maps, jobs to be done, etc.)
- Experience leading and facilitating UX workshops
How to Apply:
- Please provide your LinkedIn profile, resume, and a link to your research portfolio
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Date Posted
01/24/2025
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