UX Researcher

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

UX Researcher

• Define and Lead UX research projects across various phases of product development.
• Collaborate with UX design and research colleagues on the growing SmartBear design team.
• Work closely with cross-disciplinary teams to build impactful solutions to SmartBear customer problems.

About the role:

 SmartBear seeks a UX Researcher who will be responsible for leading UX research for API Lifecycle solutions. You will work closely with Product Management, Engineering, Product Design and Marketing teams to discover, validate, and ultimately build solutions to SmartBear customer problems.

• Design and run various types of research, including user testing, field studies, usability tests, concept tests, group discussions, and more
• Plan and execute end-to-end research activities to identify Jobs-to-be-Done and analyze customer needs
• You love the strategic side of design. Understanding people and what makes them tick.
• Collaborate to define the intent, development, testing, and refinement of prototypes
• Help foster a culture of experimentation and innovation through leading experiments and workshops
• Synthesize quantitative and qualitative data to drive smarter product and design decisions
• Follow an iterative design process alongside a lean-agile engineering process

We are looking for you if you have:

• Broad experience of user research techniques and tools and a keen eye for fitting the best tools to the project and timeline.
• Ability to analyze data, with knowledge of appropriate data processing tools for rapid and fully in-depth analysis
• A passion for user research and a desire to coach others on implementing research practices into their process
• The ability to communicate and present ideas clearly.
• An interest in the strategic side of design and experience with techniques applicable to strategic discovery and exploration such as design thinking.
• As a bonus: a background in human-computer interaction, psychology, sociology, communication, or related fields.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

Applicants must be authorized to work for any employer in the U.S. Smartbear does not sponsor or take over sponsorship of employment Visa at this time.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-AS1