Optimum

UX Researcher

Posted 7 Hours Ago

2 Locations

Hybrid

100K-165K Annually

Mid level

AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software

Are you ready to be the difference?

The Role

As a UX Researcher you will conduct user research analyze data to inform design decisions collaborate with cross-functional teams and advocate for user needs.

Summary Generated by Built In

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum a leader in the fast-paced world of connectivity and we're seeking driven and enthusiastic professionals to join our team empower lives fuel businesses and drive innovation. Connectivity is now longer a luxury but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. Our successes now and in the future are powered by our amazing product a commitment to our people and culture and the connections we make in our communities.
If you are resourceful collaborative and passionate about delivering consistent excellence Optimum is for you!
Job Summary
We're seeking a passionate and experienced UX Researcher to join our Product Design and Research team and drive human-centered design decisions. As a UX Researcher you'll be responsible for conducting generative and evaluative research to understand user behavior preferences and needs translating findings into actionable insights to enhance our products' usability and overall user experience. We're a data-driven design shop and we believe that a deep understanding of our users is the key to our success. Your work will be at the heart of all we do and you'll be part of a team of talented UX/UI Designers eager for user insights.
Responsibilities

Research Planning: Develop research plans employing various methodologies such as semi-structured interviews surveys diary and ethnographic studies usability tests and analytics to achieve research goals and answer research questions
Research facilitation: Collect qualitative and quantitative data to uncover user pain points needs and behaviors as well as feedback on product features and interfaces ensuring a deep understanding of user needs
Data Analysis: Analyze data gathered from research activities derive meaningful insights and present findings to cross-functional teams to guide product decisions
Collaboration: Embed within 1-2 scrum teams and work closely with the UX Research Manager and product managers designers engineers and other stakeholders to identify and advocate for high impact user research and ensure that research guides our prioritization and strategic roadmaps
User-centered advocacy: Develop user personas journey maps and other artifacts based on research findings encouraging and enabling the team to empathize with users and design solutions that meet their needs
Continuous Learning: Stay updated with industry trends best practices and emerging technologies in UX research contributing innovative ideas to enhance the overall user experience
UX teamwork: Engage with the broader Research team working on internal Research Ops projects and collaborating to enable mutual growth and development through feedback and thought partnership

Qualifications

Bachelor's degree in Human-Computer Interaction Psychology Anthropology or related fields. Or equivalent depth and breadth of experience in the field
Experience (3 years or more) in UX research or a similar role within product development
Proficiency in conducting research using a variety of methodologies and tools such as surveys interviews usability testing and analytics including a thorough knowledge of when and how to apply them as the needs of a project dictate
Comfortable working collaboratively and independently in a fast-paced dynamic environment
Project management and organizational skills
Strong analytical and problem-solving skills with the ability to translate data into clear and actionable insights
Experience engaging with stakeholders managing expectations and advocating for the incorporation of research findings into product and design decisions
Understanding of both responsive web and native mobile app design including research principles and best practices
Experience with design thinking principles and demonstrated empathy as a driver of innovation
Eager to learn and open to feedback and mentorship
Track record of delivering research within an Agile framework
Familiarity with AI Tools and AI First mindset

Preferred:
Master's Degree in Human-Computer Interaction Psychology Anthropology or related fields
5 years or more in UX research or a similar role within product and software development
Some experience with UX/UI design tools such as Sketch Adobe XD or Figma especially with regards to prototyping for research purposes
At Optimum every action and interaction we take part in is driven by our three Guiding Principles: Do What's Right Drive One Optimum and Make It Happen. These aren't just words they help us build trust create real community and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change share new ideas and understand that learning never stop.
If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team. Together we'll shape the future of connectivity.
All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information and/or protected classifications under federal and state law. This information is collected for employment purposes including identification work authorization FCRA-compliant background screening human resource administration and compliance with federal state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $100246.00 - $164689.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time we do not provide visa sponsorship for employment.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Top Skills

Adobe Xd

Agile

Ai Tools

Design Thinking

Figma

Qualitative And Quantitative Research

Sketch

Ux Research Methodologies

What the Team is Saying

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The Company

HQ: Long Island City NY

9000 Employees

Year Founded: 1973

What We Do

We Make a Difference Because We Are the Difference! At Optimum we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers we're building the future of connectivity through innovative services like Optimum Fiber Internet Optimum TV and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers curious leaders and collaborative problem-solvers united by a culture that values inclusion innovation and impact. At Optimum every voice matters every idea counts and every team member has the opportunity to grow lead and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact ensuring that our efforts resonate far and wide. From our products and services to our community impact we are creating connections driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!

Why Work With Us

Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network reimagining our products and building a culture where people thrive. With nearly 4.5 million customers across 21 states we’re transforming fr