UX Researcher II

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
Grubhub is looking for a talented UX Researcher to join our growing team. You will work with a team of world-class researchers, designers and product managers with a passion for connecting hungry bellies with local restaurants.
We believe research and design are a part of every product decision and can have a measurable impact for our customers & the business. Our design and research team is close-knit and highly collaborative - combining research, data and critique to inform product and design decisions that impact and shape products into highly usable and effortless experiences.
Working with collaborators in design and product, this researcher will help surface opportunities to create a best-in-class customer experience-on and off our platform. As a UX Researcher, you will be expected to identify best approaches to complex problems, design research plans, manage recruits, conduct studies, and generate actionable insights.
The Impact You Will Drive:

• Work closely with design and product leads to identify generative research opportunities and define the research strategy.
• Design complex, mixed-method studies, choosing the right methodology for the problem we are trying to solve. Moderate user interviews regularly (both in-person and remote).
• Synthesize data from internal and external sources to drive a deeper understanding of our customers to guide decisions.
• Contribute to maturing our research practice by experimenting with and utilizing methods and approaches that uncover customer needs, motivations and behaviors.
• Communicate and socialize research findings to internal stakeholders and leadership in a clear and compelling way.
• Be an advocate for the customer within your functional area, constantly striving to improve customer experience and downstream business outcomes.
• Manage your work and proactively identify what's next to help drive the roadmap forward.

You Should Have:

• Bachelor's degree required; advanced degree nice to have in research, psychology, social science or a related field.
• Minimum experience of 2+ years conducting various user research methodologies including user interviews (remote or in-person), concept testing, surveys, usability testing, card sorting, diary studies and contextual inquiry.
• Practical, in-house UX research experience in user-facing industries such as eCommerce, technology or multi-sided marketplaces for B2B or B2C brands.
• Experience conducting research across a variety of devices and platforms (desktop, smartphone, tablet).
• Excellent communication, presentation, interpersonal and analytical skills. Adept at building relationships with stakeholders and partnering with them through the research process.
• Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment with the ability to pivot quickly in a rapidly evolving market.

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
New York Salary Range: $100,000 - $120,000
The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.
And Of Course, Perks!

• Flexible PTO . Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness . Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation . You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals . Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact . At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].