UX Researcher III

Join Aya Healthcare, winner of multiple Top Workplace awards! 

The UX Researcher III will influence product design decisions with data driven insights. This person will play a critical role in the user experience of Aya's web and mobile applications. 

Who We Are: 

We’re a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.  

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally. 

Responsibilities:  

• Understand and be the voice of our user 
• Help influence product design decisions and answer strategic business questions by providing data-driven insights 
• Define detailed, process-oriented research plans, execute on them, organize findings, and communicate them in a concise and meaningful manner to cross-functional teams 
• Create personas and user journeys, perform competitive analyses, conduct usability and field studies that inform key business and design decisions 
• Able to adapt to tools available and time constraints and still deliver meaningful results 
• Establish research as a foundation of the product lifecycle by instituting and enforcing processes and checkpoints before and after a product is released 

Qualifications: 

• 5+ years of professional experience conducting user research 
• Bachelor’s or higher degree in Human-Computer Interaction, Social Sciences, Psychology, Statistics, Computer Science or a related field 
• Experience conducting research for desktop and mobile applications 
• Comfortable working in an Agile environment 
• Proven experience with various quantitative and qualitative research methodologies and knowing when to apply them effectively 
• Ability to balance ideal research methodologies (what should be done) with pragmatism (what can be done given current time and resources) 
• Naturally organized, able to work autonomously, with the ability to quickly re-prioritize projects in a fast-paced, ever changing environment 

What We Offer: 

• Free premium medical, dental, life and vision insurance 
• Generous 401(k) match 
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses 
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling 
• Celebrations! We hit our goals and reward ourselves.  
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday! 
• Unlimited DTO — we believe in time off!  
• Virtual yoga, meditation or boot camp classes offered daily 

Compensation: Aya reasonably anticipates the pay scale for this position to be $135,000 to $160,000 annually. 

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion. 

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy