UX Researcher

Hi we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers we create transparent fair and simple financial products that put money back in the hands of our members help them spend wisely avoid unfair fees and build their credit quickly. If autonomy ownership and having meaningful input at the company you work for is important to you come join our growing team!

Brigit is doing innovative and exciting work but don’t just take our word for it our work is being recognized by others:

• Built In's 2026 Best Midsize Companies to Work For in New York City

• Built In's 2025 Best Places to Work For In New York City

• Built In’s 2024 & 2025 Best Startups to Work For In the U.S.

• Built In’s 2023 - 2025 Best Startups to Work For In New York City

• Fast Company’s Most Innovative Companies of 2022

• Business Insider’s Most Promising Consumer Startups 2022

• Forbes Fintech 50 2022

Role Overview:

Brigit is on a mission to help everyday Americans build financial stability—helping members manage cash flow avoid fees build credit and take control of their financial lives. At Brigit data plays a critical role in ensuring we build products that truly support financial stability.

In this role you will uncover insights about how members manage money navigate financial stress and use our products in their daily lives. Your work will directly inform product strategy and design decisions helping teams build experiences that are intuitive supportive and impactful.

We are looking for a UX Researcher who will collaborate closely with designers product managers and marketing to identify research questions conduct studies and translate findings into actionable insights. Your work will ensure that product decisions are informed by a deep understanding of our members and their financial needs.

This role will be based in our NYC office 2-3x a week.
What you’ll be doing:

• Conduct research to better understand our users their needs and their experiences

• Partner with Product Design Product Data and Engineering to help guide product decisions

• Turn research findings into clear actionable insights

• Share insights in simple useful ways through readouts summaries and other research materials

• Build and maintain research resources so teams can easily find and use past learnings

• Look for ways to improve and scale research practices tools and processes

• Champion a user-centered approach by bringing empathy and evidence into the product development process

What you have:

• 4+ years of experience conducting UX or product research in a product organization

• Experience running a variety of qualitative research methods (usability testing moderated and unmoderated studies)

• Ability to synthesize complex findings into clear actionable insights that influence product decisions

• Experience partnering with product managers designers and engineers in fast-moving product teams

• Strong storytelling and communication skills with the ability to present insights to both design and non-design audiences

• A collaborative mindset and curiosity about how people manage money and navigate financial challenges

• Experience building research repositories or insight libraries

• Familiarity with tools such as UserTesting Maze Dovetail or similar research platforms
  

The anticipated annual base salary for this position is $120000 - $150000. This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below). The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job.

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race religion color sex pregnancy (including breast feeding and related medical conditions) national origin citizenship status uniform service member status age genetic information disability or any other protected status in accordance with all applicable federal state and local laws. We are proud to be an equal opportunity workplace.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email [email protected].

Disclosures:

• For information on our data privacy policies see the Brigit California Personnel Privacy Policy.

• Brigit uses E-Verify for employment authorization. See the E-Verify and Department of Justice websites for more details.

What We Do

We help everyday Americans build a brighter financial future. With a business model that is aligned with our customers we create transparent fair and simple financial products that put money back in the hands of our members help them spend wisely and avoid unfair fees. We don’t just reduce stress — we promote sustainable financial health. Our team comes from diverse backgrounds but are united in the fight for our members’ financial security and freedom. With experience at Amazon Deutsche Bank Palantir Two Sigma and more our experts not only have the tools to solve financial insecurity—they’ve witnessed the problem firsthand. At big banks we’ve seen the injustice of inequality. At leading tech companies we’ve learned to build from the best. Now we’re putting both to use to change lives every day. To learn more about what is happening at Brigit check out the latest press and news articles including information on awards Brigit has won recently (Fast Company’s Most Innovative Companies of 2022 Forbes Fintech 50 2022 Business Insider’s Most Promising Consumer Startups 2022 Built In's 2023 - 2025 Best Startups to Work For In New York City Built In's 2025 100 Best Place to Work in New York City & Built In's 2024 & 2025 Best Startups to Work for in the U.S.): https://www.hellobrigit.com/press.

Why Work With Us

Our team consists of results-driven innovators who have a strong desire to improve the financial lives of under-served Americans. We are proud of the culture we are building where everyone can reach their potential. We offer competitive benefits professional development opportunities and the opportunity to be a part of truly purposeful work.

Gallery