UX Writer

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

Your Adventure Ahead

• Design and strategy:
• Support product managers, engineers, designers, and stakeholders to understand business objectives, needs, and constraints, while creating thoughtful solutions with impact.
• Apply a user-focused UX writing and content strategy perspective to enhance product design and maintain consistency in style and presentation.
• Conduct user research and use quantitative and qualitative data to find ways to improve customer experience through content.




• UX writing craft and execution:
• Collaborate with UX, research, product, engineering, brand, and commercial teams to ensure a unified customer journey.
• Craft simple, useful, and engaging content for better user experience through clear information structure, meaningful copy, unambiguous terminology and concise language. This applies to interface content, product education materials, product names, terminology, and other content across ShopBack products.
• Follow style and localisation guides to ensure that content is global-friendly and device-compatible, maintaining brand and design harmony.
• Manage multiple concurrent projects, escalating capacity and design decisions in a timely manner, and present solutions to the working team.
• Seek and integrate feedback from cross-functional stakeholders and teammates and work with managers to optimise speed and impact.




• Initiative:
• Advocate for high-quality content design and best practices, enhancing the organisation’s understanding of good vs great content design.
• Help maintain and enforce content and writing guidelines across the organisation.
• Suggest ideas to improve content and design operations.

Essentials to Succeed

• A strong work ethic, an open mind, attention to detail and consistency, and a very sharp eye for typos.
• 3+ years of professional experience writing and designing content for web and mobile products, and applying style, tone and voice guides to your writing.
• Native-level spoken and written English competence, with strong communication skills. 
• Ability to think logically, and to imagine copy and content as part of a system.
• Ability to present and defend content and design choices in the context of product strategy and user/cultural insights, via a persuasive, collaborative approach.
• Experience in stakeholder management and engagement.
• Commitment to meeting deadlines and ability to maintain a high standard of work while handling multiple projects simultaneously.
• Bachelor’s degree or diploma in design, communications or a related field.
• Case studies of work across multiple platforms – please be sure to include a link to this in your CV.

Bonus points if you...

• Have experience with writing and designing for global products and knowledge of localisation processes.
• Have worked on taxonomy and structured content.
• Have mad Excel skills.
• Are an expert ShopBack user.
• Love solving puzzles.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)