vAuto Performance Manager

Company:

Cox Automotive - USA

Job Family Group:

Customer Care Group

Job Profile:

Performance Manager I vAuto - CAI

Management Level:

Manager - Non People Leader

Travel %:

Yes, 50% of the time

Work Shift:

Day (United States of America)

Job Description:

The vAuto The Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 - 140 accounts across multiple software applications.

This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems.

This is a regional position. The incumbent must live in Nebraska or within a reasonable distance of the state.

What You'll Do:

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio. Responsible for client utilization and leveraging our software to align with client's objectives across multiple applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identifies key barriers and core problems with their client's situations preventing them from meeting business objectives. Applies problem-solving skills and strategic insight in order to deal creatively the situations and accomplish client goals.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights
• Oversees the account launch process ensuring all accounts/groups are effectively 'launched' utilizing applicable resources to ensure customer success
• Work with 'at risk' clients, determine action plan to turnaround and retain the relationship.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells
• Encourage clients to attend product workshops to enhance knowledge of system capability.
• Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products
• Engage and participate in the exchange of 'best practices' across entire retail sales & performance management team and other business units

What's In It For You?

As a dynamite vAuto Performance Manager, you deserve success in your life as well, and at Cox, we define "success" as being a part of a company that gives you lots of opportunities and options.

• First, we've created an exceptional salary package, plus additional incentives including highly-sought-after yearly sales awards and recognition for our top sales people. We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.
• Looking for tools and training to up your game? We've got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
• We believe in taking good care of our team, so you'll also have access to benefits like an impressive base salary with an uncapped commission, 401(K) with company match and quality healthcare & life insurance options.
• Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.

Minimum Requirements:

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• Safe drivers needed; valid driver's license required

Preferred Requirements:

• At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity
• Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus.
• Experience directly managing preowned operations
• Highly motivated self-starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Outstanding relationship management capabilities
• Strong communication and interpersonal skills
• Ability to effectively work with all levels at automotive dealership or dealer group
• Ability to articulate/communicate in a way that retains audience engagement
• Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption
• Client focus and excellent customer service skills/approach
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.