VC Product Enablement Associate

This role is on the Venture Capital Operations team. You will partner directly with team managers and individuals across VC to help “level up” our post-sales organization. You’ll own key training & enablement initiatives that directly support our overall Company priorities of (1) delivering the best possible client experience, (2) enabling exponential growth, and (3) building systems for scale. 

At Carta we are building an ownership network that changes how assets are acquired, valued, and transacted. We’re seeking a Delivery Enablement Specialist for our VC business who loves solving complex problems to help us continue to build the world’s next great financial infrastructure company. In this role, you will:

• Partner with VC leadership to uncover business needs for the Delivery teams, and design and build training solutions to address these needs
• Develop enablement solutions across a variety of mediums (e.g., classroom, virtual, e-learnings, content, coaching, video, on the job support) to improve the way we deliver services to our customers
• Manage new hire onboarding programs that decrease ramp time of incoming Delivery team members and partner with onboarding program managers to ensure success
• Partner with Delivery leadership to build enablement deliverables that align with the post-sale customer journey and help our teams deliver delightful customer interactions
• Partner with the Product team to develop new product trainings, document and maintain product trainings, and help drive and measure product adoption among Delivery teams
• Help manage and organize the knowledge base and learning management system for post-sales enablement content

• Experience creating and delivering training content for customer-facing teams 
• Ability to quickly ramp on our suite of VC products, as well as the underlying processes that we use to deliver these products
• Ability to quickly learn and iterate on existing workflows, improve and take ownership on workflow rollouts 
• Excellent written and communication skills
• Familiarity with standard learning creation tools (e.g., LMS) and knowledge management tools (e.g., Guru) are a plus

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is: 

•  $94,350 - $111,000 in San Francisco, CA
•  $84,915 - $99,900 in Seattle, WA
• $94,350 - $111,000 in New York, NY