Vendor Implementation Specialist

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

As a member of the Legal Spend Management team, The Vendor Implementation Specialist will work with the Implementation and Customer Success teams to onboard vendors to Bottomline’s e-billing platforms, as well as implementing and delivering training for new and existing vendors. 

Essential Job Functions:

• This position requires a high volume of detailed data entry
• Assist Project Managers with customer implementations, including providing weekly reports to track vendor enrollment.
• Actively engage new vendors and customers to ensure timely enrollment and use of Bottomline’s product set
• Implement vendors for Legal-X, Legal eXchange and PartnerSelect products
• Remotely conduct regular product training for vendors
• Triage and resolve vendor issues related to registrations with our products
• Ensure accurate documentation of work in recordkeeping system
• Manage relationships with vendors and appropriately respond to requests in a timely manner
• Act as a customer advocate, assisting with problem solving requests from customers as needed
• Proactively look for process efficiencies while being mindful of costs
• Ability to thrive in a metric driven environment

Required Skills:

• Proven critical thinking and problem-solving skills
• Strong communication skills
• Strong organization skills and a proven ability to successfully handle multiple priorities
• Demonstrated proficiency with Microsoft Office Word, Excel and PowerPoint

Preferred Skills:

• Salesforce experience a plus

Education and Experience:

• 3+ years of customer service or support experience – account management experience a plus
• Experience working with and delivering video conferencing presentations
• Experience with project-based work or project coordination