Vendor Management Director, Enterprise

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Vendor Manager is responsible for establishing and maintaining business relationships with key strategic vendors/partners in order to deliver on Zayo’s business objectives. The Vendor Manager will perform as a functional bridge amongst external vendors as well as internal stakeholders to understand business needs, manage risks, impediments, and dependencies to ensure delivery of business and financial commitments.

Responsibilities

• Directly responsible and accountable for all policy and contractual requirements, holding the vendor to all SLAs, instituting penalties when/if necessary.
• Develop and maintain relationships with our preferred vendors at both the executive and frontline level.
• Direct ownership for the vendor performance and delivering on all KPIs.
• Implement vendor policy/processes that are consistent with the “Zayo Way” of servicing clients by tracking, measuring, reporting, and evaluating vendor performance.
• Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements.
• Leads all vendor management projects, achieving all key milestones across the business.
• Intelligence gathering, market and competitive expertise to support the business today and drive future strategy.
• Initiates and Implements process improvement enhancements to present operational efficiency and digital transformation initiatives.
• Institutes strong negotiation skills and financial acumen.
• Analyzes all requirements and provisions in contracts, including terms and conditions, to ensure compliance with all laws and regulations and company policies and procedures.
• Manages the strategic initiatives, while implementing new disruptive technology to continue transforming the business.

Qualifications

• 10+ years of vendor management experience.
• 5+ years of relevant industry experience.
• Experience in contract management.
• Excellent communication, problem solving, program and project management, and time management skills.
• Strong communication and interpersonal skills with all levels of management and staff with experience working with and delivering results in cross-functional teams.
• Ability to adjust to rapid changes within the business and willingness to be hands-on, with no reservation to roll-up sleeves and perform out of scope duties to get the job done.
• Exceptional ability to influence others through oral and written presentation. Able to persuade, motivate and compel support for key ideas and initiatives by delivering clear, well-structured messages.
• Experience with cloud-based infrastructure-as-a-service platforms.
• Confident and articulate; produces clear, accurate, and logically structured documentation tailored to the audience.
• Ability to establish credibility and rapport with key internal and external stakeholders.
• Bachelor’s degree or equivalent work experience.

Required Competencies

• Advanced skills in G-suite applications, salesforce, and call center technology.

Additional Notes

• Travel as needed
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Base pay range: $100,000 - $140,000, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.