Vendor Manager

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Vendor Manager to join Team Snapchat supporting our Identity Operations team! You will work cross functionally within Snap to project manage Snap’s vendors. As a member of the vendor operations team, you will ensure that our vendors meet and exceed their KPIs. Working from our Los Angeles office, you’ll collaborate with the internal and external stakeholders to help create a consistent and seamless support experience for Snapchat customers.

What you’ll do:

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• Serve as an expert on how to globally deliver scaled operations with a high degree of quality and efficiency
• Enhance our operational workflows via process improvements
• Use data to influence decisions and give voice to user impacting issues
• Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
• Create and deliver training, learning, and development to our offshore team
• Ensure vendor teams are compliant with Snap security requirements, best practices, and KPIs
• Proactively anticipate trends and development ahead of new features and propose relevant new policies or changes to existing policies to stakeholders
• Identify gaps and implement scalable solutions with minimal oversight
• Serve as an expert regarding policy and legal guidelines for our workflows
• Help develop strategic global vendor strategy
• Mentor members of the team
• Work with the Customer Operations and Product to identify workflow best practices
• Up to 40% travel

Knowledge, Skills, and Abilities:

• Excellent leadership skills to motivate, develop and retain talent
• Strong interpersonal skills to be able to work with various team members throughout the company
• Meticulous attention to detail
• Able to work independently while also operating as a collaborative team player

Minimum qualifications:

• Bachelor’s degree from a 4-year accredited college or university
• Experience scaling complex operations
• Experience with product and engineering teams to develop tools and solutions that improve the customer experience across a platform or product
• Oversee training materials for team members throughout the world

Preferred qualifications:

• 3+ years experience with business support operations
• Experience working with Zendesk, JIRA, or other ticket management systems
• Process driven individual with a proven track record of identifying gaps and implementing new processes
• Customer-driven with a passion for supporting Snapchatters
• Passion for Snapchat, and up for the challenge of building something from the bottom up
• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!