Vendor Relationship Representative

What You'll Do:

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify research and resolve customer issues using the company’s web-based systems and databases
•  Source new vendors to perform required services as needed
•  Resolve or escalate all disputes or un-satisfied service confirmations
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
• Provide information to supervisors co-workers and subordinates by telephone in written form e-mail or in-person
• Enter information into our database and ensure consistency and accuracy
• Be able to educate clients on the benefits of the Lessen service offering
• Resolve most/all client and Affiliate issues without escalation
• Remain on the queue and address all requests
• Provide creative solutions to meet client needs and maximize value
• Contribute to special projects and continuous improvement initiatives as requested by Operation’s management or the client
• Provide management with recommendations to changes in procedures as needed

You Should Have:

• Advanced proficiencies in: Microsoft Word Excel PowerPoint and Outlook
• 3+ years work experience
• Account Management experience a plus
 
Compensation:
$20.00 an hour
Pay is determined by several compensable factors such as qualifications skill level competencies and work location. 
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What We Do

Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago. To learn more visit Lessen.com.

Why Work With Us

We make caring for and improving properties simpler faster better. Powered by tech and perfected by people we deliver best-in-class transformational solutions to deliver assets to market faster keep businesses up and running and improve customer and resident experiences. We're property services simplified.

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