Vendor Success Operations Associate

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

As a Vendor Success Operations Associate, you are responsible for providing support to the Paymode-X Vendor Enablement team by managing non-calling tasks and activities. This role is designed to maximize efficiency and effectiveness to drive Vendor enrollment. Roles include being accountable for accuracy in validating information, discrepancy issue/resolution & meeting critical deadlines and performance goals.

This candidate will be intimately familiar with the Vendor enrollment process, working closely with internal client services teams, and supporting systems including Salesforce, SharePoint, and Paymode-X.

How you’ll contribute:

• Focus on both customer satisfaction and continuous seeking out of new opportunities to expand customer relationships
• Achieve and maintain proficiency with the capabilities of Bottomline’s software-as-a-service applications, as well as corresponding system and software changes
• Assess and validate information through multiple processes which include some outbound calling, email, and online data research
• Utilize time management skills for match resolution, and look for opportunities to improve process efficiency
• Provides support to management by providing internal reporting regarding Vendor Enablement and Retention
• Assists in developing and documenting new/modified processes and standards as the business and products evolve
• Works collaboratively with internal teams to determine outreach and matching opportunities
• Responsible for Vendor Rescind tracking and processing
• Supports creation and delivery of enrollment and ad hoc reporting
• Perform Research and maintenance of sales lead population
• Fielding internal requests from enrollment team
• Perform contact look up/data entry
• Ability to work in a fast-paced team environment

What will make you successful:

• 1+ year of experience in a research/analyst role is preferred
• Excels in fast-paced team environment while juggling multiple priorities
• Exhibits creative thinking skills and seeks out problem resolution
• Exceptional attention to detail and organizational skills
• Strong written, oral communication, and interpersonal skills
• Must be a self-starter, with a sense of urgency to drive and meet goals
• Proficient with Microsoft Excel, including ability to perform V-look ups, formulas, chart creation, picklist, and data manipulation.
• Team player, resourceful, flexible

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

Start your #LifeAtBottomline

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