Venmo Risk Consumer Credit Specialist

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

As a Specialist within Consumer Risk, you will be required to work through a number of pre-determined fraud queues and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). Venmo Risk Specialists will also be responsible for outbound phone calls confirming credit activity for customers who have had alerts placed on their credit reports. You will complete your investigation using multiple resources including customer contact, reviewing Venmo activity, phone matches, IP Search, and various websites, etc.. In addition, this role will also entail inbound phone call contact to answer questions concerning limitations that may have been placed on the Venmo account as well as why transactions may be blocked. Consumer Risk Specialists are customer-oriented and work to deliver a better understanding of Venmo processes to our customers. At the same time, you will educate customers on how to maintain security and strive for loss prevention for both PayPal/Venmo and its customers. You are responsible for reviewing analyzing data and determining in a timely manner whether to verify the authenticity of transactions and/or activities. A Specialist within Consumer Risk is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

Job Description:

• Based on assigned queues, review Venmo accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed. (45%)

• Answer inbound customer call inquiries concerning account status and transaction issues. (45%)

• Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity (10%)

• Customer Focus
• Decision Quality
• Problem Solving
• Drive for Results
• Time Management
• Functional / Technical Skills
• Ethics and Values
• Integrity and Trust

• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer.
• Strong written (email) communication utilizing proper grammar and punctuation.
• Ability to make discretionary decisions based on research.
• Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.

• Ability to learn and adapt to new software technologies.
• Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
• Basic Knowledge of internal systems & software.

Subsidiary:

PayPal

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.