Vetting Analyst

First Orion seeking a Vetting Practice Owner that will be responsible for interacting with clients if there are conflicts in supplied information and vetted information. The Vetting person will engage clients in the event they are not following First Orion stated best practices to bring the entity back in to compliance or educate them on Best Practices. This role will also be responsible to assist in driving process improvements, building or enhancing vetting practices for new products. The role will also mentor or train less experienced team members or Vetting Analyst.

What you'll be doing:

• Assist in identifying entities that may not be following our best practices.
• Develop dashboards and metrics to attempt to identify entities not following best practices for content or telephone.
• Professionally communicate with entities that are not following best practices to bring them into compliance or remove them from the platform.
• Engage with entities and FO associates that need to be migrated from Business hierarchy level to Organization hierarchy level.
• Educating entities on the correct display practices.
• Define requirements and product enhancements to the Supportal to improve capabilities or efficiency of team member.
• Define requirements for anomaly detection to assist in identify potential issues or bad actors.
• Define requirements to enhance vetting practices, processes, and procedures.
• Troubleshoot and resolve issues or conflicts, escalating to appropriate Support resources and clients as necessary.
• Mentor and train less experienced associates.
• Professionally communicate internally and externally with clients and stakeholders as determined by the nature of the discussion.

What you'll need:

• Bachelor's Degree in a related field (e.g. MIS, Computer Science, Business Administration) or equivalent work experience.
• Strong attention to detail and ability to work independently.
• Excellent communication skills.
• Proficient in Excel.
• Investigative and troubleshooting skills.
• Ability to work in a fast-paced environment.
• Solid SQL skills.
• Ability to analyze and interpret significant amounts of data.

Bonus Points :

• Customer Service experience.
• Previous experience in data analysis or research.

Company Benefits:

Our work environment is energetic, focused, fun, and collaborative. We've created a special culture where trust and transparency are the key and employees are empowered to make their own decisions. Our people are passionate about what we do and have an indomitable spirit to get things done. Everyone is a part of the big picture here.

First Orion has been voted a Great Place to Work with top rankings in every category! Learn more about what our employees have to say on our First Orion Glassdoor page!

At this time, we are not able to sponsor visas, such as H-1B, for this particular position, Vetting Analyst. First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion's immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law. First Orion is an Affirmative Action and Equal Opportunity Employer.