Vice President Account Management

The Role 

The Vice President, Account Management is a dynamic and insightful leader who is accountable and responsible for expanding Fusion's existing customer base. As part of this, you will be responsible for setting a strategic vision for our customer base to maximize lifetime value and limit contraction and churn. You will be responsible for managing a team to develop and manage strategic relationships, and focus on revenue expansion and value creation.

Key responsibilities of this role:

· You will lead and mentor a team of account managers, providing guidance, support, and sales coaching to ensure their success.

· You will foster a collaborative and high-performance sales culture within the account management team.

· You will be responsible to assure your team develops and executes strategic account plans for key customers, working closely with cross-functional teams to identify growth opportunities, geographic expansion, mitigate risks, and drive customer success. This includes understanding customer needs, aligning solutions, and building strong relationships with key stakeholders.

· Drive your sales team to identify opportunities for revenue growth within existing accounts. This includes identifying upsell and cross-sell opportunities, limited negotiation of contract renewals, and driving customer expansion through a Customer Success Manager led road mapping exercises.

· Collaborate with other cross functional groups in developing a unified vision of long-term customer growth and retention, including (but not limited to) the Customer Success managers, Solution Engineers, Account Executives, Marketing team, Professional Services, and Product team.

· Seek to understand clients' needs in the context of the broader business issue(s) and can design solutions to address those objectives.

· Strategically build and nurture customer relationships through world-class performance, open/direct communication, astute problem-solving and the collaborative alignment of goals.

· Utilize existing Salesforce CRM dashboards to measure individual and team performance against target metrics and goals and identify areas for improvement. 

· Provide strategic insights and actionable recommendations that positively affect client's business and brings storytelling experience to delivery.

· Develop and mentor team members to build cross-solution knowledge and client/industry knowledge to better understand and meet client business challenges. 

· Proactive in finding and developing new opportunities and focuses on growing and building the business. 

· Work closely with the product team to be the voice of the customer for Fusion's Product Roadmap.

· Learn the Business Continuity, Risk Management, and Operational Resilience industry.

Knowledge, Skills, and Abilities 

· A successful track record in client relationship development and revenue growth. 

· 100% client focused, solutions-oriented and results driven, with great presentation skills. 

· Demonstrated leadership and collaborative skills; able to consistently lead teams to deliver positive results.

· Strong written and verbal communication skills. 

· Ability to travel 25% - 45% domestically. 

· Experience presenting and selling to C-Suite and senior executive stakeholders. 

Qualifications (Education and Certifications) 

· Bachelor's degree with a passion for marketing, sales, business and customer engagement. MBA preferred.

· A minimum of 8-10 years of experience with account leadership/sales management experience. 

Disclaimers

This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment