Vice President - Client Service Manager

Position Overview:

J.P. Morgan Middle Office Services provides services including instruction capture & processing, derivatives & OTC processing, asset servicing, security lending, reconciliations and Investment Book of Record (IBOR) analysis to Global Investment Managers Front and Middle Offices. The Global Strategic IBOR and Reporting team is responsible for ensuring clients receive a premier service by validating all trade exceptions / trade capture / asset servicing / derivatives processing and reconciliations are completed to the highest standard. Ultimately the team is responsible for the accuracy and timeliness of the IBOR & Reporting delivered to end clients.

As a Vice President, within the WHEM-based Global Strategic IBOR & Reporting team, you will be pivotal in supporting our global model, building out and implementing our IBOR & Reporting Data Services, and driving strategic initiatives across the organization. You will be responsible for managing global client onboarding working alongside Global Client Operations, developing proprietary strategic tools, and ensuring the successful implementation of funded initiatives. Additionally, you will be involved in managing vendor relationships, aligning data services with market and client requirements, and supporting both organic and new business growth.

Job Responsibilities

• Lead and manage the WHEM-based Global Strategic IBOR & Reporting team, ensuring alignment with global operational models
• Drive efficiency and scalability within the business-as-usual (BAU) operations team
• Oversee the build-out and implementation of IBOR & Reporting Data Services
• Ensure upgrades and enhancements are aligned with market trends and client requirements
• Manage global client onboarding processes, ensuring seamless integration and satisfaction
• Participate in client RFPs to support business development and client acquisition
• Develop and implement proprietary strategic tools to enhance operational capabilities
• Lead investment planning and the implementation of funded initiatives to drive business growth

Required Qualifications, Capabilities and Skills

• Demonstrated leadership and ability over process and control, both over established and required enhancements in the Middle Office
• Excellent client facing skills and communication style and proven ability to deal with key clients
• Proven ability to lead teams across multiple locations along with extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products
• Attested track record of working to deadlines, with accountability and responsibility for independent workload
• Ability to work with and have a thorough understanding of responsibilities of other products (Transfer Agency, Fund Accounting, Asset Servicing, Trade Processing)
• Highly skilled at working cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
• Bachelor's degree in Finance, Business Administration, or a related field
• Extensive experience in IBOR, reporting operations, and strategic data services
• Proven leadership experience in managing and developing high-performing teams
• Strong understanding of global financial markets and client onboarding processes
• Excellent vendor management and negotiation skills, with the ability to drive strategic initiatives and manage complex projects

Preferred Qualifications, Capabilities and Skills

• Advanced degree preferred

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.