Vice President, Client Service (Social)

Responsibilities:

• Act as day-to-day contact for senior-level social and marketing clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer 
• Exhibit a solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors 
• Lead multiple workstreams from strategy through execution; manage teams 
• Liaise and collaborate with internal teams and external agency partners; communicate cross-discipline deliverables and expectations 
• Spot opportunities for growth to drive additional revenue 
• Stay current on the latest social technology, functionality, and influencer integrations to serve as a go-to resource for the client and internal team 
• Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff 
• Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy 
• Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign 

Basic Qualifications:

• At least 8 years of relevant experience in digital marketing and communications 
• Bachelor’s degree or equivalent work experience 

Preferred Qualifications:

• Experienced digital client service lead for a global brand 
• Agency experience is a plus 
• A demonstrated track record of developing and executing social strategies and programs that have driven tangible results. 
• Experience working with paid media, analytics, planning, technology, editorial, and creative teams to build effective strategies and experiences 
• Familiarity with analytics and reporting across earned, owned, and paid platforms 
• Skill in leading a team and inspiring junior staff 
• Accountability to reliably take ownership of work and responsibilities 
• Polished, innovative, collaborative, and a strong operational leader