Vice President of Growth

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 8 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

The VP of Growth will lead the customer-facing teams, from managing enterprise and SMB opportunities to account retention and growth to sales engineering and support. Our go-to-market is a pure play product led growth motion, with most of our customer acquisition coming inbound via high brand recognition among frontline/deskless workers and a leading presence in the app stores. As such, the ideal candidate will be able to optimize the inbound lead flow, close and nurture enterprise relationships, and partner with our product team to continually refine and improve the customer experience. With a compound annual growth rate of over 40% for the last three years, and a cash efficient business model, the business is positioned to accelerate even further with the right VP of Growth in place.

• As a member of the executive team reporting to the CEO, contribute to the company's overall strategy, objectives and key results

• Hire, develop and retain top talent, delivering customer value at every interaction via a deep understanding of the product and the markets that we serve

• Build a world-class team that owns the entire customer lifecycle

• Personally drive the contract negotiations with some of the largest brands in the world

• Improve new logo conversion rates from initial contact to close with repeatable, PLG-centric processes in collaboration with RevOps, Product and Engineering

• Build scalable processes for handling complex sales, customer success and support requirements

• Transform support into efficient global 24x7x365 operation

• Proven experience landing and expanding enterprise opportunities

• Hands on experience managing enterprise customer success and L1 support requirements ensuring SLAs and customer expectations are exceeded

• Prior responsibility and success managing large channel relationships

• Passion for engaging with customers and visiting them personally

• Data-driven decision making and accountability

• Product and analytical competence from prior role

• Passion for recruiting, training and coaching early-career, high-potential talent

• Outstanding written communication and presentation

• Presence, confidence and the ability to lead a room of executives

• Curious, fast learner, and self-driven for results

• Austin-based recruiting network

• Prior P&L responsibility

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.