Vice President of Operations

About Whitebox
At Whitebox, a rapidly growing Baltimore based e-commerce startup, we help brands navigate the complexities of modern commerce. Connected to every relevant marketplace and platform, and united with a trusted fulfillment network, Whitebox provides brands with the technology, tools and talent to seize every opportunity in the value chain.
Whitebox's marketplace growth agency helps brands drive sales across retail channels, and we're always transparent about the data that informs our decisions. Plus, with fulfillment centers under the same roof, Whitebox can test and create new product configurations for brands.
Whitebox operates a high-volume, low-defect fulfillment network and uses proprietary technology to give brands real-time inventory insights. Carrier agnostic, we're skilled in the variability and detail brands need in a logistics partner.
With access to omnichannel data from sales and fulfillment transactions, Whitebox's powerful platform yields access to insights to drive digital retail success.
About The Role
Whitebox is looking for a Vice President of Operations to be the executive leader of operations and a key member of the larger Whitebox leadership team, reporting to the Senior Vice President of Operations..
As the Vice President of Operations, you will be responsible for leading both the Marketplace Advertising Organization as well as our Fulfillment Network, while developing a team culture that makes us a premier place to work for all of our employees. You will develop and manage process development roadmaps, identify and communicate areas of opportunity, coordinate with a diverse group of stakeholders, and create mechanisms to deliver scalable results for the business.
This position offers the opportunity to lead & grow an organization across multiple geographies and requires excellent communication (both written and verbal) as well as organizational skills. You will work with the Senior Leadership Team based in Baltimore, partner closely with our Account teams sitting across the United States, and engage with partners in all warehouse markets to deliver the P&L responsibilities for the Fulfillment & Marketplace Operations Organization.
Key Responsibilities

• Accountability for meeting and exceeding operational goals
• Drive Product Roadmap and strategic planning for business development and product market fit
• Review performance and VoC insights and engage stakeholders to root cause and resolve defects in the customer experience
• Identify and implement continuous improvement initiatives - reduce cycle times and remove non-value added touches
• Define, document and implement standard operating procedures and best practices
• Work with Operations, Product, Technology, Account Management, Sales & Finance to define standards and processes as well as drive for process improvements
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Mentor, train and develop teammates for career progression and learning
• Develop and share best practices across the shifts and network.
• Create, establish and maintain quality control standards

Qualifications

• Several years of experience working in warehouse operations leadership roles
• Authorized to work in the US without sponsorship
• Strong verbal and written communication skills
• Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
• Ability to Deep Dive into data, processes, and systems and develop innovative ideas for process challenges
• Proven ability to influence others without having positional authority
• Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change
• Comfortable in a fast growth, demanding start-up environment
• Candidates with both marketplace and fulfillment experience preferred but not required