Vice President, Operations Development

Help Us Shape the Future of Healthcare

At League, we’re big on building connections - both through our product and with each other. Our platform is consumer centric, personalized and always on. We’re reimagining the health benefits experience to give people a more consumer-centric way to manage their health: immediate, seamless, and tailored to their unique needs. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day.

Position Summary

By 2025 90% of League implementations will be led by a partner in our System Integrator Ecosystem.   The VP,  Operations Development role will be responsible for leading the development of our SI Delivery program including, developing and executing on overall SI implementation strategy, developing a certification and training program. Key to the position is effective collaboration with multiple cross-functional stakeholders, including sales, alliances, product, engineering, marketing, legal, and operations.  

This role will work closely with League’s VP, Global Partnerships & Market Development and VP, Developer Partner Program.

Your responsibilities would include:

• Define and execute on Systems Integrators (SIs) Delivery Strategy
• Work with strategic partners from executing joint strategy and plan that includes investments in capacity and skills.
• Design and implement best practices for SIs, and support the strong partnerships necessary to maintain relationships over time.
• Collaborate with the product team to scope and deliver on systems enhancements and changes to enablement capabilities for SIs
• Facilitate ongoing knowledge transfer of SI changes to League’s internal teams
• Continue to innovate League SI onboarding program to address customer needs as we grow
• Recognized as authority for SI implementation operations within League
• Provides functional and technical partnership for all operational activities for SIs
• Collaborate with Engineering and Product to ensure SI infrastructure continues to evolve to support a growing client base
• Fosters relationships with SIs and internal stakeholders at all levels of staff and senior management.
• Provides thought leadership and strategic guidance during the solution development process to ensure all necessary tools, processes, procedures and staff are in place for success SI partnership.
• This person’s organization provides expertise and leadership for the project execution and operational support of strategic SI relationships
• Leverage technical expertise to collaborate with Engineering and Product teams in the operationalization of systems integration partnerships
• Establish strong project governance to adhere to policies and regulations, ensuring successful program delivery
• Maintain pipelines and dashboards that communicate to Executive Leadership the effectiveness of identified programs and investments. 
• Conduct regular cadence of interactions between SI & League stakeholders
• SI Ecosystem Communications - Ensure effective and timely internal & external communication and coordination, communicating ecosystem strategy & execution results. 
• This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.

Your experience includes:

• 10+ years in a Systems Integration Partnership role focused on Strategic Partners like Deloitte, Accenture, Google Cloud, Microsoft, Amazon Web Services etc..
• Proven ability to build, lead and execute strategy in a cross-functional environment.
• Strong tolerance for ambiguity; able to focus and execute in a changing environment; ability to make things happen.
• Demonstrated analytical, organizational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams and has substantial impact on investments and program effectiveness.
• Demonstrable proof of scaling capacity of strategic partners technology practices
• Ability to build and maintain positive working relationships while delivering results in a highly complex, matrixed global organization.
• Strong drive and character qualities that match with company core values
• Executive Presence to lead and manage the most strategic partners.
• MS/MBA or other related advance degree (or commensurate experience) preferred