Vice President, Operations, National Accounts - P&C industry (Hybrid)

Company:ClaimsPro LP

Vice President, Operations, National Accounts - P&C industry (Hybrid)

We are looking for a dynamic Vice President of National Accounts (P&C industry) to join our team!

This is a Hybrid based role - in the office on a regular basis both in Markham and Mississauga is required.

The Company:

Established in 1986, ClaimsPro has grown to become the largest independent adjusting firm in Canada through organic growth and strategic acquisitions. With more than 100 branches and over 1,000 employees across Canada, ClaimsPro is able to provide clients with local expertise backed by the resources of a national company.

Our commitment to our clients is manifested in our broad range of client-specific standards and protocols, reviews, and quality assurance audits. Through our established partnerships with the domestic insurance market, governments and municipalities, self-inured clients, as well as private and public corporations, our claims professionals leverage years of experience to handle claims efficiently, accurately, and fairly. We provide our clients with the most comprehensive and consistent claims management services available in the market, backed by our proprietary technology, broad technical expertise and practical business processes.

The Position:

Reporting to the Senior Vice President Operations, the Vice President National Accounts will provide leadership and direction for all aspects of the business unit. This includes strategy execution, operational management, quality, employee relations and development, full P&L accountability, while working closely with our Business Development team and leading client interactions. The team includes 5 direct reports and a team of over 150 employees

In fulfilling the role, the successful candidate will have in-depth knowledge and experience in the P&C industry, complemented with exposure to Claims Management. In addition, the successful candidate will have a verifiable record of success in proactively leading and developing large teams in a dynamic environment.

Accountabilities & Responsibilities include:

• Preparation, execution and monitoring of an annual Business Plan for the National Accounts Business Unit, including both mid and longer term strategic initiatives and shorter term tactical deliverables;

• Working with Business Development to deliver a detailed strategic sales plan to fully exploit business opportunities through a comprehensive sales and marketing program specifically focused on Brokers and Corporate TPA opportunities.

• Set performance metrics and targets that will drive the growth and service targets contained in the business plan;

• Continually evaluate market conditions; build and maintain a network of industry contacts that assures the company has organic growth and investment (acquisitions) consistent with strategic objectives;

• Solidify a strong, collective and empowered management team, and account teams that embraces change and promotes accountability throughout the organization;

• Establish and maintain a culture that is focused on quality, professionalism and is highly responsive to customer/client feedback & needs;

• Monitor and maintain appropriate control and coordination mechanisms to provide for effective internal control of operations and manage the resources of the Business Unit to deliver optimal results against cost, quality and customer expectations;

• Financial: review and report regularly to the SVP Operations against operating and financial objectives; in conjunction with Corporate Finance & Accounting develop annual forecasts and budgets of revenue & expenses;

• Work with Corporate IT to ensure the business unit has the appropriate level of technology to drive desired business results, for both internal efficiencies and within the marketplace in support of products and services;

• Work with Corporate Human Resources to develop and execute a Human Resources plan that ensures successful team building, capable management succession, clear responsibilities, progressive employee training and development plans, and a work culture that promotes professionalism, performance, recognition and engagement;

• Ability to recruit key personnel aligned with strategic growth opportunities

• Participate in, and/or lead special projects, as required.

The Candidate:

It is anticipated that the successful candidate will have a university degree in a business discipline and will have worked in the insurance industry for a minimum of 10 years. This experience will have included working in a general management capacity, leading teams in a client-servicing environment. An extensive network of industry related contacts, along with participation in industry associations and committees is highly valued. A willingness to travel is required.

In fulfilling this role, the Vice President will have excellent communication, presentation and problem-solving skills, and will be adept at establishing senior client relationships. Previous experience associated with acquisitions is a distinct asset.

Moreover, this individual will possess strong leadership skills and be comfortable executing strategy in an entrepreneurial and fast-paced environment. As such, the successful candidate will be analytical, decisive and growth oriented, and will display considerable confidence and credibility in managing and building high performing teams and leading others.

Attractions to this role:

•    An opportunity to be directly involved in growing an established and highly respected business.

•    The ability to reap the rewards of the organization’s success based on demonstrated performance.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.