Vice President - Sales and Success

Job Posted: 7/24/2024

Location: North America

Hi there!

Zapier is looking for an experienced Sales and Customer Success leader to take its product-led growth B2B sales model and scale it. The VP of Sales and Success is growing Zapier by creating and executing the strategy for low-touch and high-touch sales and success motions.

This executive role will report to Zapier’s CEO Wade Foster and work cross-functionally with our Product GTM and Ops leadership teams.

If you’re interested in advancing your career at a fast-growing profitable impact-driven company then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Things You'll Do:

Zapier is a fast-growing and remote-first company and we need strong leadership to help us define the next chapter. Here are some things you'll do:

• Create a repeatable sales and customer success process leveraging Zapier’s product-led growth model to grow new business and expand existing accounts

• Develop experiment and optimize the method for landing and expanding customer accounts

• Identify the right value proposition customer and price to sell our newest products as we expand upmarket

• Help customers identify more ways to use Zapier and expand their usage of Zapier—growing revenue in the process

• Lead the company’s efforts in selling our horizontal products across multiple company segments as well as customer profiles. (i.e. SMB to large organizations)

• Work with Marketing Ops and Product to create demand and solutions for senior level stakeholders to drive revenue growth of our Enterprise SKU

• Act as the executive sponsor for Zapier’s journey upmarket

• Hire mentor and lead a world class sales and customer success team

• Lead the development of annual sales and customer success planning including budgeting and hiring plans

About You

• Create a repeatable sales and customer success process leveraging Zapier’s product-led growth model to grow new business and expand existing accounts

• Develop experiment and optimize the method for landing and expanding customer accounts

• Identify the right value proposition customer and price to sell our newest products as we expand upmarket

• Help customers identify more ways to use Zapier and expand their usage of Zapier—growing revenue in the process

• Lead the company’s efforts in selling our horizontal products across multiple company segments as well as customer profiles. (i.e. SMB to large organizations)

• Work with Marketing Ops and Product to create demand and solutions for senior level stakeholders to drive revenue growth of our Enterprise SKU

• Act as the executive sponsor for Zapier’s journey upmarket

• Hire mentor and lead a world class sales and customer success team

• Lead the development of annual sales and customer success planning including budgeting and hiring plans

How to Apply

At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles regardless of the type of education or companies in your background so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact [email protected] .

Application Deadline:

The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.

Even though we’re an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.