Vice President, Sales Operations

Intercom is looking for a VP of Sales Operations to own sales operations and global strategy. Reporting to our Chief Revenue Officer, the ideal candidate thrives in a growth culture that values strategic communication, teamwork and results. This position requires extensive B2B SaaS experience and strong analytical, organizational and problem solving skills as well as the ability to build best practices within our team. You will develop an excellent communication framework and partnership across the GTM teams, organizational functions and executive leaders while guiding and influencing larger, cross-divisional teams in order to achieve strategic and operational initiatives. 

• Drive continual improvements in our bookings forecast and pipeline management processes
• Develop a data-driven, probability weighted bookings forecast for the business
• Provide regular check-ins with Sales Managers/Sales Reps and cross functional teams to determine how sales opportunities are tracking against plan
• Boost sales productivity by refining customer segmentation/territory management, simplifying the sales process and identifying pain points at every stage of the sales funnel
• Track and analyze KPIs for growth, win/loss rates, upsells, renewals, quota attainment and identify individual performance areas for improvement
• Lead our deal desk to achieve bigger, better and faster deal execution, including RFP support and best practices for enablement and strategic deal execution
• Manage sales contracts, track customers and coordinate cross-functional activities across departments
• Partner with our Chief Financial Officer (CFO) and FP&A team to build a billings forecast and commission plan that fits within our operating plan
• Partner with senior sales leadership to identify opportunities to simplify the sales process through optimization and automation
• Support SPIFF programs by updating performance, reporting and communication to participants to drive success
• Ability to size up TAM opportunities and identify go to market strategies and opportunities
• Collaborate with Sales leadership, Legal and Accounting to enter new Sales markets

• Experience in a dynamic software (SaaS) business with high-growth (30%+ y/y) 
• Experience & success partnering with sales driving a transition upmarket 
• Successful track record of leading high performing sales ops teams of ~15+
• Collaborative team player who builds strong cross functional relationships 
• Thoughtful leader who enjoys coaching, mentoring and building 
• Data-driven and operationally excellent 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

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The base salary range for this role is targeted at $276,000 - $373,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.