Vice President, Services

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As Vice President, Services, you should have a strong background in the SaaS industry and a deep understanding of mission-driven cultures, and a track record of success in driving customer success, service delivery, and operational efficiency.

You will assess and address existing gaps in the customer onboarding process, ensuring a seamless and positive experience for our nonprofit clients. Engage in developing and implementing strategies to enhance user adoption and satisfaction.

What You Will Do

• Contribute as a senior leader for both the Customer Team and the organization as a whole
• Implement productivity and work process technologies, demonstrating validated results in improving operational efficiency and customer satisfaction.
• Collaborate with cross-functional teams to ensure seamless integration of technology solutions.
• Leverage high-level exposure in Professional Services, Onboarding/Getting Started, Support, or Education to provide strategic direction and oversight.
• Collaborate with leaders in other functions to ensure a cohesive and customer-centric approach.
• Focus on driving results that decrease support volume and increase product adoption.

What You Need to Succeed

• Lead and inspire large teams (60+) in various service functions, fostering a culture of collaboration, innovation, and excellence.
• Drive employee engagement, professional development, and team performance.
• Utilize extensive SaaS experience to drive service excellence and align offerings with industry best practices.
• Stay abreast of industry trends and integrate relevant advancements into service strategies.
• Embody the values of Bloomerang and contribute positively to our unique company culture.
• Foster a work environment that encourages collaboration, diversity, and individual growth.

Nice to Haves But Not Required

• Advocate for and contribute to the formalization and quantification of the customer journey.
• Implement strategies to enhance the overall customer experience and satisfaction.
• Implement data-driven decision-making processes, utilizing key metrics to assess and improve service performance.
• Possess experience with Salesforce Service Cloud and Gainsight to enhance customer support and success efforts.
• Familiarity with AI technologies and their application in service-related functions.

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $158,000 - $214,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.