Vice President, Technology Business Operations

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work for. In addition, for the last five years, we’ve been named among the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self. 

Experian IT Services (EITS) is the global technology organization that supports all of Experian. Our organization is comprised of about 2000+ employees across the globe supporting and improving our business-critical IT environment/ecosystem. Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture. We drive growth through reusable technology providing quicker time to market for solutions, increased productivity, and a more secure environment.

Job Description

Experian Technology plays a critical role in the delivery of Experian’s strategic ambitions, providing cutting-edge technology solutions and capabilities which underpin the delivery of world-class products and services. Reporting to the Chief Financial Officer (CFO) Technology and Information Security, you will be responsible for leadership and direction of the operational services critical to ensuring that Experian Technology is operating efficiently and effectively and delivers against its strategic goals.

You will work with an enterprise-wide geographically diverse stakeholder group to define and develop a comprehensive global performance framework, incorporating best-practice OKR (objectives and key results) principles and technology productivity metrics. Having developed these transformed management practices, you will implement the new framework and lead the output delivery to a senior stakeholder group in a regular cadence of C-suite level reporting and analysis.

Given the cross-functional and global nature of the role, you will deliver a diverse range of key cross-functional strategic initiatives on behalf of the Group President of Technology/CFO Technology, often acting as a “trouble-shooter” with superior ability to navigate uncertainties and deliver high-quality results. This role will lead both matrixed and directly managed teams, which will flex in size depending on priorities but is expected to be 10-20 FTEs.

What we are looking for:

• You have outstanding leadership skills, the ability to create a vision, and proven experience influencing stakeholders at all levels in the organization
• Communication is the key to success. You grasp concepts quickly and know how to make complex concepts easy to understand. You are also able to clearly communicate the vision of the Group President of Technology/CFO Technology to the wider organization
• You have a proven ability to navigate complex environments to drive results. You collaborate with members across different teams, balancing sometimes conflicting priorities. You excel at bringing the right people to the table, tackling issues, and identifying opportunities. You are a negotiator who can navigate the strong opinions of others, discern what is most important, and confidently facilitate collaborative solutions
• You develop a deep understanding of the business by seeing technology and information security through their perspective, speaking their language, and articulating the voice of our stakeholders to improve Experian’s technology solutions
• You have a strong financial acumen and can deliver clear metrics to stakeholders within the organization
• You have strong executive presence and have experience preparing Board materials and presenting to C-suite leaders.
• You prioritize accountability and honesty, building trust with your team, teammates, and stakeholders by consistently delivering results

What you will be doing:

• Design, develop and operationalize Experian’s technology development productivity framework. This framework will be used enterprise wide to optimize annual technology investment of $1bn+ per annum.
• Design, develop and operationalize Experian Technology OKR framework, content, and reporting, evolving this into the key framework used across the enterprise to track progress and delivery against Experian’s highest value priorities and strategic technology goals
• Lead and enhance production and delivery of Technology management reporting and analysis, including monthly enterprise technology reporting packs to be presented to the President of Technology, Group COO and Group CFO
• Lead and enhance production and delivery of Technology Quarterly Performance Report (QPR), working with a distributed set of stakeholders/data providers to deliver high-quality content for discussion with the Group CEO, Group COO and Group CFO on a quarterly basis
• Act as a proxy for the CFO Technology as needed to facilitate resolutions and progress towards goals
• Operate in a “challenging business partner” role, acting as sparring partner with senior technology leaders to optimize strategy and results.
• Facilitate prioritization of initiatives across Technology and search out creative solutions to problems
• Continuously evaluate metrics and KPIs used to track and assess Technology performance and alignment to strategic goals

Qualifications

Required Education and/or Experience:

• At least 10 years professional experience in financial services, IT or management consulting designing and operating management and control practices to drive and support high performance environments in Technology organizations
• Proven experience in creating and implementing enterprise level technology productivity metrics management frameworks.
• Proven experience in creating and implementing enterprise level Technology Objectives and Key Results (OKR) frameworks, to support high-quality execution of multi-year strategic plans and monitor achievement of annual operational plans 
• Superior skills in designing and producing C-suite level management reporting and analysis
• Excellent people leadership skills, with proven experience in building and developing global teams, in a highly matrixed environment
• Experience driving complex projects and excellent collaboration skills across multiple global teams
• Bachelor’s degree in Business, Computer Science, or related field.

Preferred Skills:

• Proactive, positive, innovative operating style and approach
• Strong communicator - superb verbal and written communications skills. Experience writing and communicating with executives
• A highly adaptable approach, with willingness to learn and take on new challenges in a fast-paced and high-performing, highly matrixed business environment
• Excellent stakeholder management and partnership skills
• MBA is an advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!