Vice President, Workforce Customer Success

Restaurant365 · USA

Company

Restaurant365

Location

USA

Type

Full Time

Job Description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
 
The Vice President, Workforce Customer Success, will be responsible for ensuring the overall success of customers using our suite of Workforce products. This role will focus on strategic leadership and reporting for the onboarding, support, adoption, professional services, and Payroll Operations teams. This role is crucial for driving long-term retention and growth of our Workforce strategy. The emphasis will be on weekly reporting and strategic alignment with Sales, Product, and Dev leaders, as well as collaboration with several members of our Executive team, including the CEO. This role will report to the SVP of Customer Success 



How you'll add value:
  • Provide weekly reports to the Workforce Stakeholder team, including the CEO, on Workforce KPIs and the progress of quarterly initiatives. 
  • Identify new opportunities and future initiatives across the entire Workforce Customer Success program. 
  • Motivate and lead the team to achieve quarterly company objectives, enhancing gross retention and operational efficiency within Workforce Products. 
  • Mentor and elevate leaders within the growing team to support the rapidly expanding business. 
  • Create, monitor, and refine team KPIs. 
  • Manage clients at risk and serve as an escalation point, mitigating client frustrations before they reach the executive team. 
  • Identify potential project pitfalls and spearhead resolutions for escalations. 
  • Track metrics, project details, and deadlines through various platforms, including Monday.com, Freshdesk, and Salesforce. 
  • Conduct one-on-ones with managers and utilize all current tools to ensure their success in their roles. 
  • Contribute to a positive, fun, and innovative culture. 
  • Maintain and strengthen cross-departmental alignment with Product, Dev, Finance, Sales, and Marketing. 
  • Optimize and measure the entire post-sales Customer Journey lifecycle. 
  • Travel and present on behalf of Customer Success for prospective clients and conferences when needed. 
  • Manage customer programs and outreach initiatives. 
  • Perform other duties as assigned. 
  • Other duties as assigned. 



What you'll need to be successful in this role:
  • A proven track record leading a CS organization in the software industry and exceeding targets for 5+ years. 
  • Demonstrates a deep industry knowledge and passion for Payroll / Workforce 
  • 7-10 years’ experience with supporting and maintaining customers in a SAAS platform specifically for Payroll. 
  • Ability to understand and articulate technical concepts and derive solutions. 
  • Strong organization and time-management skills.  
  • The ability to work independently without supervision 
  • Very organized, detail oriented, and analytical 
  • Positive, collaborative, and flexible working style 
  • Ability to teach and coach effectively 
  • Ability to travel up to 10% 



R365 Team Member Benefits & Compensation
  • This position has a salary range of $160K-$220K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Explore More

SaaS company disrupting the restaurant industry Jobs cloud-based platform for accounting and back-office operations Jobs Vice President Jobs Workforce Customer Success Jobs weekly reporting Jobs More Jobs at Restaurant365 Jobs in USA
Apply Now

Date Posted

06/01/2024

Views

3

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.9

Similar Jobs

Team Lead - Publisher Success Management (AdTech) - MGID

Views in the last 30 days - 0

MGID is a fastgrowing digital advertising company seeking a resultsdriven Team Lead to oversee client relationships and drive business growth in the U...

View Details

Engineering Manager - Software Supply Chain Security: Auth Infrastructure - GitLab

Views in the last 30 days - 0

This job description highlights a leadership role in developing secure scalable authentication infrastructure for GitLab It emphasizes technical exper...

View Details

Staff Salesforce Engineer - CRM Systems - GitLab

Views in the last 30 days - 0

This job description outlines a Staff Salesforce Developer role focusing on designing building and scaling enterprisegrade solutions across Salesforce...

View Details

Growth Product Lead - Loyalty - Trafilea

Views in the last 30 days - 0

Trafilea promotes itself as a transformative consumer tech platform with AIdriven growth solutions highlighting achievements like 1B revenue and globa...

View Details

Sales Prospecting Account Executive - Financial Solutions - Blackbaud

Views in the last 30 days - 0

This job posting seeks Prospect Account Executives to sell Financial Management applications for nonprofits and governments Responsibilities include s...

View Details

Solutions Architect - phData

Views in the last 30 days - 0

This job posting seeks a Solutions Architect to join phDatas Elastic Platform Operations team focusing on cloudnative data platforms like Snowflake AW...

View Details