VIP Account Manager

About Skillz:

Skillz is the leading mobile games platform dedicated to bringing out the best in everyone through competition. As the first publicly-traded (NYSE: SKLZ) mobile esports platform, Skillz has pioneered the future of the gaming industry by accelerating the convergence of sports, video games, and media for an exploding mobile-first audience worldwide. The Skillz platform empowers developers to create multi-million dollar franchises by enabling social competition in their games. Leveraging its patented technology, Skillz hosts billions of casual esports tournaments for millions of mobile players worldwide to build the home of competition for all. 

Skillz has earned recognition as one of Fast Company’s Best Workplaces for Innovators, CNBC’s Disruptor 50, Forbes’ Next Billion-Dollar Startups, Fast Company’s Most Innovative Companies, and the number-one fastest-growing company in America on the Inc. 5000. www.skillz.com

What We’re Looking For:

Are you ready to deliver top tier support and account management to some of the most engaged and successful eSports competitors in the world? We need someone to work with our most valuable players and empower them to stay in the game by delivering world class, personalized concierge service.

What You Will Do:

• Manage and retain a portfolio of VIP players
• Proactively identify new opportunities to build relationships with Skillz VIPs (up-sell, cross-promote, deepen trust) and offer tailored rewards through regular correspondence with players
• Work alongside other Skillz departments to increase player activity and drive revenue
• Be an expert on the Skillz platform, with a deep understanding of product capabilities and value proposition
• Monitor individual player performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Consult with players on their feedback, communicating product requests to drive change across the organization
• Identify escalating support situations and successfully defuse them, provide cross-departmental support as needed
• Respond to player support requests from Skillz VIPs

Your Skillz:

• 2+ years experience in VIP Player Development in a casino or gaming environment
• 2+ years of experience in Account Management or Sales 
• Experience working with Zendesk, Salesforce, or similar CRM software
• Amazing communicator; you should be great at holding people's attention whether via email, presenting, chatting on the phone, or meeting in person
• Motivated self-starter, driven to achieve growth targets at the individual and team level. 
• Strong problem-solving ability and analytical skills
• Proven record of successfully implementing and scaling engagement initiatives with customers