VIP Account Manager (CIS)

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a VIP Account Manager to join our Account Management Team in Tallinn, Estonia.

What We Want From You:

🌟 Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.

🤝 Proactively engage with VIP customers to understand their needs, preferences, and goals.

🎁 Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.

📞 Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.

🤝 Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.

📊 Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.

🎯 Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.

📈 Stay up-to-date with industry trends and best practices in VIP account management.

🗣️ Fluent in both Russian and English, both written and spoken

💼 Previous experience in VIP account management or a similar customer-facing role

🤝 Strong relationship-building and communication skills

💡 Customer-centric mindset with a passion for delivering exceptional service

🛠️ Excellent problem-solving and conflict resolution skills

🔄 Ability to multitask and work efficiently in a fast-paced environment

📊 Strong analytical skills, with the ability to interpret data and drive insights

🎰 Experience in the iGaming or related industry is a plus

• Kick off your birthday month with a bang! Not only do you get heartfelt birthday wishes from your team, but you also enjoy a fully-paid day off. Celebrate your way!
• Your dedication deserves more than applause. Depending on your tenure, you can snag up to 1,000€ in gift vouchers and unique souvenirs to mark your milestones with us.
• Prioritize your health with up to 80€ gross per month for wellness activities, and access our on-site gym and sauna. Stay fit, unwind, or both – on us!
• Invest in your growth with 500€ annually for learning, and sharpen your English skills with free online courses. We're invested in your future!
• When you need time off for health reasons, enjoy 5 fully-paid health days, plus additional days off in compliance with Estonian laws.
• We support you with the birth of your child with 1000 euros!
• Delight in extras prescribed vacations, comprehensive post-probation health insurance, annual optical wear reimbursement, free parking, and fun office features like PS5 and massage chairs. Don’t forget our lively team-building events – because work should be fun!
• Having a great birthday on us? Here’s 150 euros!

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our , follow us on , and engage with us on .

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.