VIP Digital Marketing Supervisor
Job Description
Job Description
WELCOME TO THE EMPIRE! As a VIP Digital Marketing Manager, you will support and guide an energetic team of highly skilled sales professionals working to develop relationships with Caesars VIP guests.
BE HOLD! Your team's foremost role will be to act as the primary growth engine for Caesars VIP Sports and iCasino Marketing through outbound sales telemarketing, converting sales activities into increased sports betting and online gaming frequency focused on driving revenue/profit.
WHAT YOU WILL BE DOING:
EDUCATION AND EXPERIENCE:
QUALIFICATIONS:
COMPETENCIES:
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
WELCOME TO THE EMPIRE! As a VIP Digital Marketing Manager, you will support and guide an energetic team of highly skilled sales professionals working to develop relationships with Caesars VIP guests.
BE HOLD! Your team's foremost role will be to act as the primary growth engine for Caesars VIP Sports and iCasino Marketing through outbound sales telemarketing, converting sales activities into increased sports betting and online gaming frequency focused on driving revenue/profit.
WHAT YOU WILL BE DOING:
- Responsible for supervising a call center environment of highly talented sales professionals proactively reaching out to VIP and potential VIP guests and managing inbound requests from coded population.
- Use extensive knowledge of iCasino slots and table games, sports betting, sports, teams, players and leagues to provide support for sales executives and address escalated guest requests efficiently.
- Provide regular feedback to VIP Leadership regarding actions of Sales Executives during supervised shifts.
- Gather information from sales executives regarding best practices, and keep current on all property and online events, promotions and marketing offers for up-selling and cross-selling opportunities.
- Research competitive intelligence from the sports betting and iCasino industries to prepare for guest inquiries, and to position direct reports and the overall company for success.
- Responsible for maintaining shift coverage and Host on Duty textline coverage with Manager's support.
- Act as a supportive partner with internal departments including CRM, Marketing, Business Development, Partnerships, and state leads to maximize VIP opportunities and build loyalty among the highest volume players.
- Use tools created by Enterprise Analytics to maintain reports tracking accountability for revenue production and foster a proactive culture by sales executives to drive revenue.
- Organize VIP Activities and Events as Caesars properties, sports events, or similar activities, managing all aspects of the guest experience.
- Identify business opportunities and best practices while offering support coaching activities during supervisory shifts including call critiques, one-on-one situational activities, and partner with Managers to deliver to any necessary HR deliverables.
- Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
- Identify compliance risks and take actions necessary to eliminate or minimize risks.
- Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.
- Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
- Foster a culture of professional development for Sales Executives seeking leadership opportunities.
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Marketing or Business preferred.
- Proven ability to effectively collaborate as well as supervise and motivate a sales workforce.
- Strong analytical skills. Ability to develop and communicate guest insight findings and recommendations, creating actionable strategies for sales functions.
- Ability to work independently and manage multiple initiatives and projects.
QUALIFICATIONS:
- Must possess a minimum of one years of successful supervisory or leadership experience, as well as one or more years of successful experience in direct sales, sales management, or business development background in a related field.
- A minimum of one year in player development, VIP customer service within the casino gaming, sports betting or sports industry preferred.
- Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
- Must be a proactive change agent.
- Should have track record of success making customer service-type decisions.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
COMPETENCIES:
- Sales Excellence: Leveraging sales techniques to maximize team's performance.
- Passion for Service: Internally motivated to graciously serve, delight and build guest loyalty; as well as, lead a team of Account Executives to do the same.
- Drive: Harnessing energy and passion to excel.
- Customer/Commercial/Market Awareness: Anticipating and listening to customer needs; looking outside our world.
- Influence: Engaging, leading and motivating a team of Account Executives to succeed.
- Professional Excellence: Applied functional/business knowledge; professionalism, composure, effectiveness.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
- Must be able to work in moderate to loud noise conditions.
- Must be able to make telephone calls for extended periods (minimum 40+ calls/day).
- Must be able to lift up to 15 pounds.
- Must be able to tolerate areas containing secondhand smoke.
- Must be able to work for long periods of time, under fluorescent lighting.
- Must be able to work at a desk, for most of the day, in a seated position.
- Must be able to spend most of the day working off computer monitors and operating a keyboard.
- Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances.
- Must be able to travel as needed.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
Apply Now
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Date Posted
01/23/2023
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