Job Description
Team: Account Executive
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Executive Host based in Canada.
This role sits at the center of high-value player engagement within a fast-paced digital gaming environment. You will be responsible for building and nurturing long-term relationships with VIP customers, ensuring a premium and highly personalized experience across multiple gaming and entertainment platforms. The position blends relationship management, commercial thinking, and data-driven decision-making to drive player loyalty and revenue growth. You will actively engage with top-tier accounts, anticipate player needs, and deliver tailored hospitality and communications. Working closely with cross-functional teams, you will help shape retention strategies and elevate the overall VIP experience. This is a highly autonomous role where ownership, responsiveness, and customer insight directly impact business performance.
Accountabilities:
In this role, you will manage a portfolio of high-value VIP clients while ensuring an exceptional and personalized service experience across all touchpoints. You will act as a trusted point of contact, driving engagement, loyalty, and revenue growth through proactive relationship management.
- Build, maintain, and grow long-term relationships with VIP and high-value players, ensuring a premium customer experience at all times
- Monitor player activity, preferences, and behavior to deliver tailored promotions, rewards, and hospitality offerings
- Drive engagement and retention through proactive communication, reactivation campaigns, and personalized outreach
- Coordinate VIP events, hospitality experiences, and off-site activations, ensuring flawless execution
- Use reporting and analytics to track performance, identify opportunities, and support data-driven decisions
- Collaborate with internal teams to improve processes, ensure compliance, and align on player development strategies
- Support and guide junior team members while contributing to a culture of high performance and service excellence
- 3+ years of experience in gaming, online casino, sports betting, luxury customer service, or account management
- Strong understanding of VIP or high-value customer relationship management
- Experience in sales, retention, or customer engagement-driven roles
- Comfortable using CRM systems, reporting tools, and Excel for performance tracking and analysis
- Excellent communication skills with strong phone, written, and interpersonal abilities
- Ability to manage sensitive customer interactions with professionalism, discretion, and resilience
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Willingness to travel and attend events across Canada and the United States when required
- Passion for sports, gaming, or entertainment is highly valued
- Competitive salary package with performance-based incentives
- Hybrid/remote flexibility depending on operational needs (#LI-REMOTE)
- Comprehensive benefits package including health, dental, and vision coverage
- Parental leave top-up and employee support programs
- Professional development, training, and education reimbursement opportunities
- Career growth and internal mobility within a fast-scaling organization
- Access to engaging industry events and VIP experiences.
Requirements:
The ideal candidate brings experience in gaming, hospitality, luxury customer service, or account management, with a strong ability to manage high-value client relationships in a fast-moving environment. You are commercially minded, detail-oriented, and comfortable working with data to inform decisions.
Benefits:
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Date Posted
06/16/2026
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