VIP Experience Manager

The VIP Experience Manager is responsible for the day-to-day work with all SciPlay game teams and stakeholders to develop and implement VIP assets to drive the mutual goals and objectives of the product and VIP operations teams. 

SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun. 

SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live, and Solitaire Pet Adventure with offices all over the world! 

This individual will work centrally under the VIP operations to advance the projects with game team stakeholders to ensure that VIP assets, communication tools, and player rewards within the core products are of the highest quality and align with SciPlay and the VIP Operations Teams goals. This person works closely with game team product managers, GMs, developers, monetization, and Live Ops teams for each core game and is a crucial contributor in driving the future VIP Game roadmap. This role will report to the Director of VIP. They will collaborate on new initiatives to amplify VIP assets within each product while learning and leveraging our strengths against other social gaming competitors in the marketplace. 

Essential Job Functions: 

• Collaborate with game team stakeholders to develop and implement VIP assets to drive the mutual goals and objectives of the product and VIP operations teams.
• Proactively identify opportunities for VIP operations program improvements and continued development within SciPlay products.
• Partner with game team stakeholders to oversee the design, development, and implementation of VIP program initiatives within SciPlay products
• Regularly meet with VIP Team Managers and VIP Account Managers to continually identify areas of growth and opportunity for the VIP program within the products and initiate those efforts with game team stakeholders.
• Coordinate with VIP Account Managers, Retention Manager, and VIP Team Managers to collect player feedback about new assets, features, and content and present findings to game team stakeholders.
• Partner with VIP Data Analyst to collect and evaluate the KPI impact of new product assets from VIP players and provide actionable insights to continue to drive the VIP program forward consistent with game team business objectives
• Continually communicate with Design Team to identify features, rewards, and benefits available to VIP players on competitor products in the social casino marketplace.
• Helping Manage a queue of inbound and outbound VIP player communication in support channels (and on Facebook) for SciPlay products where a VIP Account Manager is not yet established
• Monitor and update VIP Team leadership regularly on new program efforts in the product development pipelines for each core product.
• Continually communicate with CS Team leadership to understand general player sentiment regarding new feature releases, product updates, and changes to existing game mechanics.
• Assist VIP Operation s Team leadership in the training and onboarding of Account Managers to provide insight regarding game team processes, available VIP assets, projects on the future roadmap, and VIP communication/admin tools.
• Responsible for creating at least 1 VIP contest per week, where players are challenged in the game, and prizes are awarded to the top winners.
• Create a 1 VIP giveaway which challenges players to drive in the-game KPIs, and prizes are awarded to random winners.
• Coordinate at least 1 community contest per week.
• Both of these should help drive opt-in growth month-over-month
• Create a VIP Appreciation program in-game for games where one is not yet established.
• Coordinate sending and drafting of 1 newsletter per month with Account Manager (due to events, this will need to be completed together)
• Prepare post-event analysis for stakeholders within 7 days of event conclusion, including revenue analysis.
• Health check: feedback from players, any issues experienced with event mechanics and event processes (opt-ins, payouts, communications)
• Provide monthly wrap-up of events presented during the first VIP Weekly Sync of the month.
• Create a monthly schedule of planned events presented during the final VIP Weekly Sync of the month.

Requirements

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 5 to 8 years

We are SciPlay! We make games!

The roots of our company are simple and strong: Our founder, Aaron “Shurm” Schurman, fell head over heels for casino games and had a vision to create the most entertaining free-to-play casino games for gamers around the world. We’ve grown into a company that makes games we are truly proud of and that are enjoyed by millions of players every day. Our history is extensive, but we’re just getting started. In 1998, we got our start as Phantom EFX and in 2019, we reintroduced ourselves as SciPlay and went public on the Nasdaq.

At SciPlay, we are programmed to think untraditionally. From our yearly development conferences, shindigs, and new game launches, we believe in doing what you love and doing it well. We take great pride in our ability to create authentic experiences for players and we are excited to continue investing in our workforce, technology, and our data-driven approach, all with the mission of delighting our players long into the future. We believe that if we continue to stay passionate, set ambitious goals, live our values and play together, we will become the #1 social casino and casual gaming company in the world.

A few of our highlighted perks and benefits:

· Competitive salaries

· Paid Family Leave

· Paid Volunteer Time

· Annual bonuses, matching 401k, stock options, and other benefits

· Game Room featuring current generation consoles, numerous game titles, and various table games.

· Fully Stocked Kitchen with Beverages and Snacks

· Open Office Concept with Ergonomic Seating and Standing Desks

· Summer Hours

· Hybrid Office (Currently 1 Day In / 4 Days Remote)

We don’t consider the above list “Culture” though. Culture at SciPlay is MUCH MORE than just that including, but not limited to:

· Culture League Dedicated to Employee Engagement and Fun

· Employee Resource Groups

· Mental Health Resources

· Career Roadmaps

· Annual Company Retreats

· Learning & Development Opportunities

· Management Training

· Leadership Book Clubs

· Empathic Leadership

· Work Life Balance

Company Values:

#beYOU

#playTOGETHER

#embraceCULTURE

#levelUP

#getRESULTS

#justWIN

Read More About Our Values Here:

https://www.sciplay.com/about-sciplay/sciplay-core-values/

 Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At SciPlay we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles we have! #beYOU

SciPlayers are humble. In the live environment of mobile game development, there’s no room for egos and the loudest voice doesn’t get their way here. We are diverse in our backgrounds and our experience, both professionally and personally, and we believe our differences are key to unlocking our super powers.

SciPlay Corporation and its affiliates (collectively, SciPlay) are committed to creating a workforce of credibility and dependability. As a prerequisite to employment with SciPlay (to the extent permitted by law), you shall be asked to consent to SciPlay conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SciPlay is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

#LI-ME1 #LI-Hybrid #LI-Remote