VIP Lounge Representative - Mandalay Bay/Delano

We are seeking dedicated candidates to join our team at Mandalay Bay/Delano as an On-Call VIP Lounge Representative. If you have a flexible schedule, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.

THE JOB:

As a VIP Lounge Representative, you will be the embodiment of luxury and hospitality, setting the stage for an unparalleled guest experience. Your welcoming smile and attentive service will greet our esteemed guests as they enter our exclusive VIP lounge. By understanding and anticipating their unique stories and needs, you will take ownership of their experience, ensuring every interaction is personalized and memorable.

THE DAY-TO-DAY:

• Guest Services: Answer questions, facilitate guest reservations, and verify the delivery of special requests and amenities.

• Efficient Check-In/Out: Ensure a seamless VIP check-in and check-out process, fostering a positive relationship between the property and the guest.

• Billing and Transactions: Resolve guest bills in coordination with casino hosts for additional services, ensuring correct charges, collecting payments, and handling cash and credit transactions responsibly.

• Lounge Operations: Open the VIP lounge daily by running VIPR reports for limo arrival and departure information, assigning rooms for VIP arrivals, and maintaining lounge standards.

• Daily Closing Procedures: Close the VIP lounge by ensuring guest rooms are assigned, amenities are sent, keys are prepared for the front desk, next-day arrival reports run, phones are forwarded, and the lounge is locked.

STARTING PAY RATE: $20.00 per hour

SCHEDULE: On-Call

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THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent educational experience

• Previous experience in hospitality, Guest Services, Front Desk, or Concierge preferably in a luxury or VIP setting

• Strong interpersonal skills with a passion for delivering outstanding guest experiences to handle guest service recovery

• Exceptional organizational abilities to efficiently manage multiple tasks and responsibilities

• High level of accuracy and attention to detail in handling guest requests, complaints and financial transactions

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more 

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits 

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community 

Are you ready to JOIN THE SHOW? Apply today!