VIP Lounge Representative - New York New York

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a VIP Lounge Representative, you will be the embodiment of luxury and hospitality, setting the stage for an unparalleled guest experience. Your welcoming smile and attentive service will greet our esteemed guests as they enter our exclusive VIP Lounge. By understanding and anticipating their unique stories and needs, you will take ownership of their experience, ensuring every interaction is personalized and memorable.

THE STARTING RATE: $20.00 per hour Plus Tips

THE DAY-TO-DAY:

• Guest Services: Answer questions, facilitate guest reservations, and verify the delivery of special requests and amenities

• Efficient Check-In/Out: Ensure a seamless VIP check-in and check-out process, fostering a positive relationship between the property and the guest

• Billing and Transactions: Resolve guest bills in coordination with casino hosts for additional services, ensuring correct charges, collecting payments, and handling cash and credit transactions responsibly

• Lounge Operations: Open the VIP lounge daily by running VIPR reports for limo arrival and departure information, assigning rooms for VIP arrivals, and maintaining lounge standards

• Daily Closing Procedures: Close the VIP lounge by ensuring guest rooms are assigned, amenities are sent, keys are prepared for the front desk, next-day arrival reports run, phones are forwarded, and the lounge is locked

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THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent educational experience

• Ability to work varied shifts with an open schedule

• Bilingual

• One (1) year of experience in hospitality, Guest Services, Front Desk, or Concierge preferably in a luxury or VIP setting

• Experience with the software Opera

• Strong interpersonal skills with a passion for delivering outstanding guest experiences to handle guest service recovery

• High level of accuracy and attention to detail in handling guest requests, complaints and financial transactions

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more 

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community 

FULL JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11981

Are you ready to JOIN THE SHOW? Apply today!