VIP Lounge Representative - On Call - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a VIP Lounge Representative at Mandalay Bay, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.

STARTING PAY RATE: $20 per hour

THE DAY-TO-DAY:

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered

• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest

• Resolve guest bills with casino hosts for any additional food, beverages or show tickets

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

• Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals

• Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

THE IDEAL CANDIDATE:

• Has a high school diploma, GED or equivalent education experience

• Is a minimum of 21 years of age

• Has a flexible schedule

• Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting

• Proficient in using reservation and property management systems, as well as other relevant technology

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11981

Are you ready to JOIN THE SHOW? Apply today!