VIP Representative - Los Angeles, CA

We are seeking a VIP Representative to join our organization. This position will be responsible for maintaining a book of VIP customers and providing a 6 star experience. 

What you'll do:

• Manage & retain a book of VIP members, providing a 6-star experience through elevated service & premium perks.
• Drive significant increases in loyalty and gaming revenue from your book of business.
• Create personalized & memorable experiences for VIPs that generate increased brand affinity.
• Help plan, attend & host at PrizePicks’ live events.
• Respond to & resolve inquiries from VIPs in a timely manner.
• Collaborate with the VIP Team & other PrizePicks departments to innovate engagement opportunities & unique experiences for VIPs.
• Provide detailed reports on your book of VIP members.
• Check in with VIPs in accordance with our Responsible Gaming procedures.

What you'll have: 

• 1-2 years of customer-facing experience, high-end customer service field preferred.
• Excellent interpersonal & communication skills, ability to build relationships.
• Passionate about providing top-tier service.
• Passionate about sports (gaming knowledge is not required, but is essential to the role).
• Thrives in a hyper growth environment, willing to help where it is needed.
• Travel for this role is expected. Willing & able to work non-traditional hours.

Where you'll live:

• Los Angeles, CA

Benefits you’ll receive:

In addition to your great compensation package, company subsidized medical/dental/vision coverage plans and matching 401(k), we’ll shower you with perks including: 

• Break room with ping pong, endless snacks and in-office lunch once a week
• Unlimited PTO to encourage a healthy work/life balance (2 week min required!)
• Modern work schedule focused on getting the job done, not hours clocked
• Workplace flexibility
• Company and team outings, we encourage a tight-knit workplace
• Generous Maternity AND Paternity leave (16 weeks!)
• Annual bonus & stock options
• Wellness program
• Company equipment provided (Windows & Mac options)
• Annual performance reviews with opportunity for growth and career development