VIP Support Engineer

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

The VIP Support Engineer will report into the IT Operations Manager and is responsible for providing on-demand VIP technology support for WPP Creative executives and visiting clients.  The role is also expected to provide general deskside IT and AV/VC support for various WPP events on as-needed basis. Must be comfortable working with outsourced IT suppliers

What you'll be doing:

• Deliver world class technology support services to WPP Creative Agency executives and visiting clients, operating within predefined structure, methodologies, and standards set by WPP IT
• Support hourly billable employees to ensure no billing opportunities are lost due.
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Ensures that WPP and WPP IT policies and procedures are adhered to.
• Maintain open lines of communication with the local Facilities Management team, WPP business leaders, and IT leaders to ensure all upcoming business events are properly supported from IT/AV/VC perspective.
• Desktop/laptop tech support, both Mac and PC. Strong macOS X experience is a must.
• Laptop builds based on WPP specifications for both Mac and Windows hardware.
• Support local and remote VIP’s and staff in an efficient, courteous, and expeditious manner.
• Support IP phones (MS Teams), printers, wireless, VPN, etc.
• Support mobile devices, including iPhone and Android.
• Respond to move, add, and change requests.
• Utilize the Help Desk ticketing system to respond to and prioritize requests for service per company SLA and procedures.
• Facilitate documentation for inventory control, purchasing, receiving, and auditing.
• Monitor systems used to ensure compliance with company policies and procedures.
• Coordinate and partner with external IT supplier to troubleshoot and remediate LAN & Wireless Network issues

Who you'll be working with:

The VIP Support Engineer will report to the IT Operations Manager at our 200 5th Avenue campus, and provide support for users at this site.

What you'll need:

• MUST HAVE BOTH MAC and Windows PC EXPERIENCE.
• Entrepreneurial, self-motivated, and proactive spirit with a desire to learn and grow.
• Able to always uphold a positive attitude, even under stressful conditions.
• Broad knowledge of technology developments and trends.
• Proactive analytical expertise and problem-solving approach.
• Experience supporting 100+ people and remote staff.
• Proven ability to handle challenging, rapid-response user support.
• Willing to learn new technical skills set.
• Creativity in problem solving.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?