Virtual Assistant - In-Person/Fully Onsite

Be a part of one of the most exciting new delivery channels at Citizens.  Transactions aren’t at the heart of banking — relationships are. That’s why we’re not looking for just any Virtual Assistant. We’re looking for Citizens Virtual Assistants. What sets these colleagues apart? You look customers in the eye and greet them through a virtual video session with a smile — just like you would a friend or a neighbor. Whether you’re processing transactions giving advice and meeting customers needs or collaborating with your branch team you provide a memorable meaningful experience to every customer every day. 

As a Citizens Virtual Assistant you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role you will represent Citizens with a friendly memorable and productive customer experience. With a re-imagined banking experience the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities while identifying needs and making appropriate referrals.  You will process a variety of routine financial transactions including cashing checks withdrawals facilitating deposits and overseeing credit card and loan payments.  The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies guidelines and procedures to effectively manage risk.  

 What you'll do

• Ensure our customers are extremely satisfied with every interaction: 

• Be the face of Citizens be professional friendly and helpful with every interaction

• Effectively communicate via video technology

• Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers

• Perform routine teller transactions and maintenance requests

• Educate customers on the convenient banking options that Citizens offers; online banking mobile banking ATM/ITMs etc.

• Provide a memorable meaningful experience to every customer

• Drives sales through service: 

• Work closely with new and existing customers to understand their financial needs and deepen relationships

• Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending saving borrowing and investing needs

• Make referrals to appropriate business lines for new products / services

• Be a productive and engaged member of a dynamic team:

• Comply with all financial policies and procedures state and local laws and regulations

• Foster strong and effective partnerships

• Take advantage of training and coaching to grow with Citizens in other exciting roles 

• Bring positive energy and confidence to Citizens and its customers every day 

What you'll get

• Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business buying a house paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.

• Commitment to community – You’ll flourish in a diverse friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you

• Recognition & reward – You’ll see your hard work rewarded with promotion growth and new opportunities

• Training & development – You’ll grow your career through training coaching career planning and development that will enable you to branch off in any direction your talents and interests take you

• Exceptional benefits – You’ll have access to medical and dental insurance a 401K with corporate match tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms studios and fitness centers.

Qualifications

• High School degree or GED required

• Prior banking experience processing teller transactions and recommending and referring products and services to customers

• Positive and customer focused mindset

• Strong listening and highly effective communication skills; ability to showcase these skills across video

• Proficient in asking questions and identifying needs to enhance the customer relationship

• Ability to problem solve and provide solutions to customer issues

• Strong computer skills and comfortable using digital technology to support the delivery of business goals

• Ability to foster relationships with teammates and partners through collaboration

• Energetic organized detail-oriented and ability to multitask effectively and in a timely manner

• Ability to work hours which can include weekends and evenings

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M F and Sat required fully onsite

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

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