Virtual Assistant - Operations & Billing Specialist

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we’ve never lost a client. 

We are seeking a skilled Virtual Assistant with a strong background in operations, specializing in billing and invoicing management. This role requires someone who is detail-oriented, organized, and experienced in managing billing cycles, payment tracking, and operational support to ensure smooth day-to-day functions. The ideal candidate should have excellent communication skills, be highly self-motivated, and have the ability to thrive in a remote environment.

Responsibilities

• Billing & Invoicing:

  • Prepare and manage invoices for clients and vendors accurately and timely.
  • Track outstanding invoices and ensure timely follow-up on overdue accounts.
  • Reconcile payments and maintain accurate financial records in collaboration with the finance team.
  • Process client payments, refunds, and billing adjustments as required.

• Operational Support:

  • Provide administrative support to the operations team, including calendar management, scheduling, and coordination of meetings.
  • Assist with document management, creating reports, and maintaining operations records.
  • Monitor workflow, identify areas for improvement, and support the implementation of process enhancements.
  • Maintain organized digital files and documentation to ensure easy retrieval of records.

• Client Relations:

  • Serve as the point of contact for billing inquiries, addressing client questions professionally.
  • Communicate billing updates and status reports to both clients and internal stakeholders.
  • Manage client accounts, resolve billing discrepancies, and assist with client onboarding as necessary.

• Project Management:

  • Support projects related to billing system improvements, report generation, and process optimization.
  • Track project milestones, deliverables, and deadlines, ensuring tasks are completed within the timeline.

Qualifications

• Minimum 2 years of experience as a Virtual Assistant or similar role with a focus on billing and operations.
• Familiarity with billing software (e.g., QuickBooks, FreshBooks) and project management tools (e.g., Asana, Trello).
• Strong understanding of billing cycles, invoicing procedures, and payment processing.
• Excellent organizational and multitasking abilities with attention to detail.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word) and Google Workspace.

Job Location and Timings

• You would work remotely for this role
• This role would require you to work in the US shift timings